Associate Risk Operations Analyst

Tebra

80d • $57,000 - $65,000

About The Position

We are looking for a hands-on experienced payment operations risk analyst for a brand new high growth FinTech SaaS team to solve real-world problems for healthcare providers around the country. Patient financial responsibility for healthcare services has been steadily on the rise, creating the need for more streamlined and seamless methods of payment to meet healthcare providers and patient needs. As an Associate Risk Operations Analyst, you will contribute and support merchant onboarding and underwriting, ongoing fraud monitoring and chargeback workflows with the established procedures and tools. You will ensure compliance with regulatory and operational policies in support of our payment platform. Our goal is to prevent payers, our customers, and our company from becoming victims of the growing payments fraud epidemic. If you like solving tough problems, being part of a fun team, and are tenacious, we would like to hear from you.

Requirements

• Bachelor's degree or equivalent years of experience.
• Minimum 3 years of merchant underwriting, risk and fraud prevention and/or investigations experience in FinTech or financial services.
• Experience utilizing payments industry verification tools to identify fraudulent applicants or suspect transactions and resolve alerts within SLAs.
• Experience decisioning based on data and in accordance with policies and procedures, and within industry best practices.
• Ability to maintain discretion and confidentiality with sensitive information.
• Data analysis skills using Microsoft Excel/Google Sheet and common industry data analytic, database, and open-source information systems.
• Understanding of risk assessment, compliance requirements, and industry best practices specific to payment processing.
• Understanding of card brand rules and regulations.
• Self starter with strong analytical skills and the ability to recognize and analyze emerging trends.
• Excellent written and verbal communication skills and strong interpersonal skills.
• Attention to details.

Responsibilities

• Gather customer information to conduct in depth analysis of customer data for Know Your Customer underwriting and customer due diligence.
• Review and process customer profile and bank account changes.
• Review and process ACH rejections and Notice of Changes.
• Daily review and processing of chargebacks.
• Review detailed monitoring of payments transactional activities to detect and prevent payments risks.
• Conduct preliminary investigation of suspicious payment activity and suspected fraudulent activity, and work with senior staff to make recommendations for actions to be taken.
• Perform in depth data analysis to identify outliers and trends, to identify and prevent fraud and contribute to continuously improve risk strategy and controls.
• Ensure compliance with operational policies and applicable regulatory requirements.

Benefits

• Healthcare benefits.
• Discount through Dell for work from home basics.
• Resources to help keep your mind and body healthy, including obe Fitness or Gympass for workouts.
• LifeWorks Employee Assistance Program for mental health resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees