Associate, Retention Marketing

Bespoke Post • New York, NY

94d • $70,000 - $85,000

About The Position

Bespoke Post is a lifestyle brand driven by the spirit of discovery. We’re all about finding under-the-radar goods and guides that enrich the lives of our customers. Through our e-commerce shop, editorial content, and award-winning subscription program, we shine a light on quality products, small brands, and interesting people that spark curiosity and inspire new, richer experiences.

Requirements

• 2-4 years of marketing experience with an e-commerce first brand/retailer.
• Experience working with Klaviyo and/or Sailthru an added bonus.
• Skilled email coder using HTML, CSS, template scripting a plus.
• Excellent communication skills and attention to detail.
• Ability to execute and QA day-to-day operational tasks flawlessly.
• Analyzing and reporting program performance expertise to proactively report on campaigns impact, users behaviors and experimental results/learnings.
• A cross-functional collaboration mindset with experience working in cross-functional project teams in a startup environment.

Nice To Haves

• Experience working with Klaviyo and/or Sailthru.
• Skilled email coder using HTML, CSS, template scripting.

Responsibilities

• Own all campaigns QA and operations: Lead the end-to-end QA process for our email and SMS campaigns (automated flows and one-time sends), ensuring flawless execution, timely deployment, and adherence to brand and technical standards.
• Support campaign briefing and production to drive personalization: Help shape campaign briefs, coordinate with creative and copy teams, and manage workflows to bring campaigns to life with clear timelines and expectations.
• Contribute to retention and engagement efforts: Execute omni-channel lifecycle journeys to boost retention, focusing on optimizing experiences across touchpoints like cross-sell, churn prevention, winback and loyalty.
• Drive data-informed execution: Support the pull and interpretation of performance metrics to inform testing, segmentation, and journey enhancements. You’ll help translate insights into operational improvements.
• Execute on the promotional and editorial calendar: Maintain alignment on key moments, working closely with content, retention, and merchandising teams to deliver personalized, high-performing campaigns.
• Maintain consistent website updates reflecting the marketing calendar such as: promotional banners, landing pages, and messaging to align with the retention marketing calendar and ensure timely, relevant customer experiences.
• Support the Growth team’s day-to-day execution and optimization of paid media campaigns, including ad building, creative testing, budget allocation, and A/B testing across all dimensions (creatives, landing pages, etc.).
• Contribute to ad-hoc projects and operational tasks that help the marketing team scale more efficiently.

Benefits

• $70,000 - $85,000 a year

What This Job Offers

• Number of Employees: 51-100 employees