Associate - Retail Store

Acme Smoked Fish•New York, NY

22h•Onsite

About The Position

The Associate – Retail Store is a part-time role focused on delivering a positive customer experience during Fish Friday operations. Key responsibilities include packing and distributing customer orders, managing Shopify and POS transactions, maintaining accurate inventory, and assisting customers both in-store and curbside. The ideal candidate is customer-focused, detail-oriented, and capable of working efficiently in a fast-paced environment.

Requirements

High school diploma or equivalent required.
Experience working with POS systems (cashless environment; no cash handling required).
Demonstrated ability to engage with customers and adapt to different personalities.
Strong interpersonal and communication skills with a customer-first mindset.
Ability to thrive in a fast-paced environment while managing multiple priorities.
High attention to detail and accuracy in order fulfillment and inventory tracking.
Basic math skills to support inventory adjustments and transactions.
Positive attitude with a proactive, team-oriented approach.
Willingness to learn, complete training, and follow standard operating procedures.
Familiarity with Shopify or POS systems, or the ability to quickly learn new technology.

Nice To Haves

2+ years in a manufacturing or similar environment preferred (not required).
Background in retail, customer service, or food handling is a plus.

Responsibilities

Pack and fulfill retail orders accurately and in accordance with customer notes and order specifications.
Operate the Shopify POS system to process transactions, issue refunds, and manage order changes as needed.
Adjust inventory levels in Shopify and mark items out of stock on the Fish Friday website as required.
Monitor product quantities during fulfillment, notifying appropriate personnel when stock is low.
Document any product pulled from Acme Brooklyn inventory for retail use.
Assist customers with curbside pick-up and ensure a friendly, seamless service experience.
Respond to customer inquiries or concerns in a timely and professional manner.
Support opening and closing procedures for Fish Friday as assigned.
Prepare for high-volume holiday periods, including working additional hours to review, stage, and build orders.
Other duties as assigned.