Associate Retail Manager (Full-Time, Onsite)

MASS MoCA•North Adams, MA

2d•$22•Onsite

About The Position

MASS MoCA’s gift shop is seeking a full-time Associate Retail Manager. The Associate Retail Manager will report to the Manager and Buyer of the MASS MoCA Gift Shop and they will train and work alongside a team of Retail Sales Associates. This position requires exceptional interpersonal skills as they play a vital role in the overall success of the visitor experience at MASS MoCA, providing a foundation for our guest’s experience in a welcoming, enthusiastic, and engaging way. The Associate Retail Manager position also requires self-motivation, the ability to multitask, basic math skills, as well as careful organization and attention to detail. The MASS MoCA gift shop is an important part of the museum’s earned revenue operation and contributes to the overall visitor experience. The Associate Retail Manager will not only gain a deep knowledge of the products offered in the gift shop but will also act as a spokesperson for the museum and serve as an example for the gift shop staff through their ability to share information about the history of MASS MoCA as well as current and past exhibitions and performances, establishing connections to promote educational and performing arts programs, encouraging visitors to explore the North Adams community and the Berkshires at large, and imparting other information that provides the best possible experience at the museum and in our community. Schedule: Thursday-Monday, 9am - 5:30pm

Requirements

Minimum high school diploma or equivalent required
Minimum 3 years customer service experience, minimum 1 year in a sales lead capacity
Candidates must be friendly, patient, computer-savvy, a self-starter and confident to work independently.
Knowledge of the North Adams area is preferred, and customer service experience is a must.
The Associate Retail Manager is required to work regular weekends as well as holidays, evenings and festivals when needed.
Must be able to stand for long periods of time.
Must be able to lift up to 40lbs
This position is based on site at MASS MoCA’s North Adams campus; regular 40 hour per week in-person attendance is required
As defined by the National Labor Relations Act, this position is part of the bargaining unit for UAW Local 2110.

Responsibilities

Cheerfully greeting customers and providing suggestions and product information.
Handling/counting cash, making regular bank deposits, and running reports for accounting.
Monitoring and maintaining an accurate inventory, including receiving new shipments into the POS system and assisting with the organization of semiannual physical inventory counts.
Monitoring the online store inventory, publishing and deactivating products as needed, and assisting with building new content.
Receiving, packing and shipping online store and phone orders.
Monitoring and responding to store voicemail.
Creating monthly schedules for the retail store.
Training all new Retail Sales Associates; coaching, supporting, and working closely with them. Leading by example.
Cleaning store fixtures and maintaining attractive merchandise displays.
Ensuring all pricing, signage and displays are correct at all times.
Opening and closing the store and operating the POS system and cash drawer.
Organizing overstock and replenishing store displays as needed.
Taking initiative to learn about the history of MASS MoCA and the current and past exhibitions and performances in order to answer customer questions.
Organizing and affixing price tags to new incoming shipments of products.
All duties of the retail sales associate position
Provide occasional coverage and support for MASS MoCA’s R&D Store as needed- including assisting with opening/closing procedures, shift coverage and covering staff breaks as needed