Associate Resource Coordinator (Remote)

CrowdStrike

11d • $57,000 - $90,000 • Remote

About The Position

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: As an Associate Resource Coordinator, you will provide critical support to the Resource Coordinators Professional Services team to ensure that resources are allocated effectively to customer engagements. You will work daily with our Resource Coordinators, Leadership and Project Managers for our professional services to ensure that all resource schedules are accurately reflected in our systems and analysis is conducted on those forecasted schedules. You will collaborate with other Services Operations team members to support this process, and report to the Manager of Services Operations globally.

Requirements

• A four-year degree (or equivalent) with an emphasis in Business Management or related field
• 1 year performing similar duties to the above or 1-2 years experience demonstrating a strong working knowledge of customer service and operations; working knowledge of a professional services firm
• Can handle multiple tasks at once using excellent organizational, time management, and project management skills
• Exceptional written and verbal communication skills
• Ability to interact professionally, harmoniously, and productively with customers and/or internal team members at all levels
• Ability to operate in a fast-paced environment

Responsibilities

• Manage the Resource Request Queue to reflect staffing decisions for professional services engagements in PSA solutions (FinancialForce)
• Create and manage resource requests and bookings for CrowdStrike’s professional services engagements and resources in PSA solution (FinancialForce)
• Facilitate proper system hygiene in PSA tool by enforcing process compliance with consultants
• Track and report internally on scheduling status for Professional Services to ensure timely scheduling and staffing of engagements
• Help field incoming staffing inquiries from the delivery and sales team
• Help maintain written policies and procedures for all assigned functions
• Run reports and provide analysis on utilization trends, pipeline forecast and resource capacity that will support Resource Coordinators to make strategic scheduling and staffing decisions
• Help maintain the Skills Repository and implement the skills program for resource management to ensure resource coordinators have accurate skills data to make efficient staffing decisions.
• Manage and complete resource change requests, set up of new hires in PSA and other resource maintenance

Benefits

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees