ABB-posted 2 months ago
Full-time • Entry Level
Ozark, AR
5,001-10,000 employees
Professional, Scientific, and Technical Services

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world. This Position reports to: Regional Service Manager - South. In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Each day, you will deliver quality customer service to satisfy customers. You will also showcase your expertise by displaying clear understanding of sense of urgency and care in your own area of responsibility. The work model for the role is: On site resident. This role is contributing to the Process Automation Energy Industries in the US-South Region. The residency will be located in Arkadelphia, Arkansas.

  • Provide site service to ensure safe and efficient plant operation utilizing the ABB 800xA Distributed Control System.
  • Handle all periodic, routine, preventive maintenance and shutdown support as part of your role.
  • Troubleshoot distributed control system hardware, software issues, and manage technical support requests on the customers behalf to optimize system performance.
  • Effectively communicate with all site stakeholders to ensure all contracted services meet or exceed expectations.
  • Respond to customer questions, issues, and inquiries with accuracy and timeliness. Maintain a 'follow-up' system with customers to ensure the technical advice provided was effective.
  • High School diploma or GED required.
  • A special combination of experience and/or demonstrated accomplishments will be considered.
  • A demonstrated commitment to excellence, effective communication, problem solving, teamwork, customer focus, and a professional attitude.
  • Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
  • Choice between two dental plan options: Core and Core Plus.
  • Vision benefit.
  • Company paid life insurance (2X base pay).
  • Company paid AD&D (1X base pay).
  • Voluntary life and AD&D - 100% employee paid up to maximums.
  • Short Term Disability - up to 26 weeks - Company paid.
  • Long Term Disability - 60% of pay - Company paid. Ability to 'buy-up' to 66 2/3% of pay.
  • Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance).
  • Parental Leave - up to 6 weeks.
  • Employee Assistance Program.
  • Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption.
  • Employee discount program.
  • 401k Savings Plan with Company Contributions.
  • Employee Stock Acquisition Plan (ESAP).
  • 11 paid holidays.
  • Vacation is provided based on years of service for hourly and non-exempt positions.
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