Associate Renewal Account Manager

Rapid7 • Boston, MA

78d • Hybrid

About The Position

We are seeking a proactive and results-driven Associate Renewal Account Manager to oversee and manage the renewal process for clients in our existing customer base. The ideal candidate will work closely with customers, internal teams, channel partners, and external stakeholders to ensure seamless contract renewals, identify upsell opportunities, and maintain strong customer relationships. This role is crucial for driving customer retention and maximizing recurring revenue. This role requires an individual with excellent communication skills and a strong understanding of customer needs. You will be expected to analyze customer data, forecast renewal rates, and develop strategies to address potential churn. Additionally, you will work closely with the sales and customer success teams to ensure a seamless renewal process.

Requirements

• 1+ years of experience in SaaS renewals with a proven track record of exceeding renewal targets
• Cyber Security industry experience is a plus
• Strong communication & interpersonal skills
• Demonstrated self-starter, curious, and solution focused
• Strong initiative, positive attitude, and both the ability and willingness to learn technical concepts
• Experience with CRM systems (e.g. Salesforce)

Responsibilities

• Own and manage the renewal lifecycle for assigned accounts, ensuring timely contract execution and revenue retention
• Proactively engage with customers and channel partners to confirm renewal intentions and address any potential obstacles
• Serve as the primary point of contact for clients regarding renewals, upgrades, and transactional spend-related inquiries
• Conduct and drive quote reviews and/or contract reviews with key stakeholders to understand their needs, budget cycles, and renewal processes
• Identify opportunities for upsell and cross-sell within existing accounts to increase customer value
• Collaborate with sales and customer success teams to ensure seamless account transitions and a unified customer experience
• Forecast consistently and with high degree of accuracy
• Analyze renewal data and transactional spend patterns to forecast renewal outcomes and identify trends
• Maintain accurate and up-to-date account records in the CRM system, providing regular reports on renewal performance
• Address and triage any customer concerns or challenges during the renewal process
• Work closely with product, finance, and support teams to ensure customer satisfaction and renewal success
• Help develop playbooks and strategies and cross train junior team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 1,001-5,000 employees