Associate, Relationship Manager - Client Service

BlackRock • San Francisco, CA

119d • $100,000 - $130,000 • Hybrid

About The Position

BlackRock's purpose is to help more and more people experience financial well-being. As a fiduciary to investors and a leading provider of financial technology, our clients turn to us for the solutions they need when planning for their most important goals. Our mission within the Client Experience (CX) organization is to make it easier for clients to do business with BlackRock, making service so simple it becomes a source of alpha. We are organized across 4 key pillars: Client Experience Delivery, Wealth, Client Experience Operations, and Client Experience Transformation. The Client Experience Management (CEM) team sits within Client Experience Delivery and is responsible for the oversight of the servicing of the firm's clients, including service delivery, developing service solutions, and enhancing the client experience.

Requirements

• Proven client management skills and service philosophy with at least 3 years of experience in operations, sales, or portfolio management support.
• BA/BS equivalent.
• Ability to understand complex investment portfolios and experience with associated operating models.
• Strong understanding of the key operational activities required to support clients.
• Problem solver who seeks to innovate and design solutions.
• Naturally exudes emotional ownership for client needs.
• Excellent interpersonal skills and team-approach attitude.
• Operates optimally under pressure and working to tight deadlines.
• Proficiency in independently prioritizing own work.
• Appreciation for importance of process to handle risk.
• A quick and curious learner who seeks to improve themselves and those around them.

Responsibilities

• Independently provides service support to an assigned group of clients.
• Capable of resolving service problems of higher complexity either directly or by engaging the appropriate internal partners.
• Serves as connector between client, Relationship Manager, and broader organization to ensure delivery of client change activities, including new mandates.
• Support in client activities leading to revenue delivery and retention.
• Partner with operational stakeholders for change events to ensure client intent is fully understood and appropriately addressed.
• Coordinates across internal BlackRock partners to reach resolution for client challenges.
• Assists in preparing RFP responses with respect to operational content.
• Partners in the completion of risk and complexity pre-screens and participating in deal team meetings as needed.
• Participate in projects/initiatives that impact the client.

Benefits

• Strong retirement plan.
• Tuition reimbursement.
• Comprehensive healthcare.
• Support for working parents.
• Flexible Time Off (FTO).
• Annual discretionary bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: Bachelor's degree