Associate-Rehabilitation Clinical Support

Indiana University Health System•Carmel, IN

12d•Onsite

About The Position

This is an onsite float position , and applicants must be available to work at potentially 9 clinic locations. (Downtown and Metro Indianapolis) Float staff support coverage for PTO, last‑minute call‑ins, higher‑volume clinics, and front‑desk staffing needs. Mileage reimbursements available. Schedule 40 hours per week , with varying days, times, and clinic assignments Hours will fall Monday–Thursday between 7:15 a.m.–6:15 p.m. and Friday 7:15 a.m.–4:15 p.m. Some shifts will be 7:15 a.m.–6:15 p.m. As a float, there may be last‑minute changes to shift times or assigned locations based on staffing needs This position oversees patient flow from entry to destination and ensures timely, accurate, and professional service delivery. Responsibilities include: Accurate and timely resolution of patient accounts Collecting information to generate complete and accurate financial and demographic records Insurance verification, prior authorization, and coordination of benefits Communicating with payers and patients to confirm financial information Accurate patient registration and scheduling of recurring appointments Answering incoming calls and directing patients and visitors appropriately Participating in departmental operations and performance‑improvement activities Complying with infection control, equipment training, regulatory standards, and safety programs Ordering, distributing, and maintaining department supplies Meeting productivity, quality, and service standards to support departmental goals

Requirements

High School Diploma or GED required
0–3 years of customer service or medical office experience preferred
Minimum one year of medical office experience or a combination of customer service experience and education in insurance verification, patient registration, or medical terminology strongly preferred
Basic proficiency with Microsoft Office (Word, PowerPoint, Excel, Teams)

Nice To Haves

Experience with Cerner or Epic is a plus

Responsibilities

Register, schedule, and check in patients
Communicate with patients, coworkers, and providers
Maintain and update medical records
Send records to referring providers and workers’ compensation adjusters
Work with other IU Health clinics for patient transfers
Collaborate with the department’s central scheduling team and insurance team
Accurate and timely resolution of patient accounts
Collecting information to generate complete and accurate financial and demographic records
Insurance verification, prior authorization, and coordination of benefits
Communicating with payers and patients to confirm financial information
Accurate patient registration and scheduling of recurring appointments
Answering incoming calls and directing patients and visitors appropriately
Participating in departmental operations and performance‑improvement activities
Complying with infection control, equipment training, regulatory standards, and safety programs
Ordering, distributing, and maintaining department supplies
Meeting productivity, quality, and service standards to support departmental goals