Associate - Rehabilitation Clinical Support

IU Health•Avon, IN

8h•Onsite

About The Position

This position oversees patient flow from point of entry to destination and ensures timely, accurate and professional services. This position is responsible for timely and accurate resolution of patient’s accounts. Responsibilities may include but are not limited to obtaining specific information to generate accurate financial and demographic records, insurance verification, prior authorization, and coordination of benefits. Communicates with payers and patients to achieve accurate financial information. Responsible for accurate Registration of patients, Scheduling recurring appointments, answers incoming calls and directs patient and visitors appropriately. Participates in operational aspects of the department and maintains performance improvement activities as required. Participates in all infection control, department equipment training, regulatory compliance, organizational safety and fire safety programs. Orders, distributes and maintains designated and appropriate inventory of department related supplies. The position adheres to departmental productivity, quality and service standards in support of operational goals. Other skills needed: Able to multitask, computer skills, attention to detail, and phone etiquette.

Requirements

High School Diploma/GED is required.
Requires basic proficiency in MS Office (Word, PowerPoint, Excel, TEAMS)
Able to multitask
computer skills
attention to detail
phone etiquette

Nice To Haves

0-3 years Customer Service/Medical experience desired.
Minimum one-year medical office experience or combination of extensive customer service work experience and education in insurance verification, patient registration and medical terminology preferred.

Responsibilities

oversees patient flow from point of entry to destination
ensures timely, accurate and professional services
responsible for timely and accurate resolution of patient’s accounts
obtaining specific information to generate accurate financial and demographic records
insurance verification
prior authorization
coordination of benefits
Communicates with payers and patients to achieve accurate financial information
Registration of patients
Scheduling recurring appointments
answers incoming calls and directs patient and visitors appropriately
Participates in operational aspects of the department and maintains performance improvement activities as required
Participates in all infection control, department equipment training, regulatory compliance, organizational safety and fire safety programs
Orders, distributes and maintains designated and appropriate inventory of department related supplies
adheres to departmental productivity, quality and service standards in support of operational goals