Associate Regional Collision Manager

Tesla•Denver, CO

29d•$108,000 - $162,000•Onsite

About The Position

Tesla Associate Regional Collision Managers are the leaders of our internal collision centers. In this role, you will be responsible for delivering an exceptional customer experience, developing team members, managing day-to-day operations, and expanding our field sites to meet the needs of our rapidly growing customer base. We are looking for high energy, inspirational leaders that are not bound by the norms of the industry. Tesla expects first principles thinking and a laser focus on accomplishing objectives no matter the obstacle. A successful candidate will come with a wide range of collision, insurance and OEM experience, be a thought leader that puts the customer first, and have the vision to lead a team through 5x growth over the next 2 years. We hire leaders who want to lead a team through a revolutionary and unprecedented part of history here at Tesla, as we transform the way the industry views body repair. This position will be based in any of the following collision centers: Lenexa, KS; Eden Prairie, MN; Denver, CO; Frederick, CO. Our Associate Regional Collision Managers must deliver excellent results and achieve goals quarter after quarter, month after month, on all aspects of customers, people, operations, strategic direction and financials Customer focused: Our customers are changing the world, and it is your responsibility to exceed their expectations of what a world class customer service experience should be. We expect you to exude energy and enthusiasm not only by going above and beyond for our existing customers, but also when engaging with new customers. You will actively monitor customer service trends to make necessary improvements and assist the team in developing appropriate standards and processes to continuously elevate the overall body repair experience. The ideal candidate is solution oriented, demonstrating a high ability to identify root cause of problems and develop solutions when faced with adversity People: Our Associate Regional Collision Managers eliminate barriers. We expect you to lead through others and be 100% committed to the success of your team while actively involving yourself in your team members’ growth and development. Your team will look to you to set the standard for open communication, active problem solving, and a positive work environment. We will look to you, and your ability to coach and teach, to build a team of top talent and mentor the next generation of Tesla collision leaders Operational excellence: As an Associate Regional Collision Manager, you must understand and own every aspect of your region’s performance. You will be responsible for driving continuous improvements to facilitate exceptional team output and customer service by partnering with operations teams on strategic execution. We expect you to champion safety, efficiency, quality, and overall excellence in all your actions and decisions across multiple locations Strategic direction: Establish the strategy and business plan for the overall performance and growth of your region, evaluate resource needs in different markets and develop new locations, and partner with service to build a cohesive network of cosmetic repair capabilities Financials: Associate Regional Collision Managers are expected to understand our business, know their numbers and lead the center’s daily operations to achieve specific goals in quality, productivity, output, cost as well as revenue / margin where applicable. You will need to leverage your understanding of the financials to justify investments in existing shops and expand our footprint across your region Our Associate Regional Collision Managers act in the best interest of Tesla. You must have a passion for our mission, product, and people Ability to travel up to 60% or more if required (based on region)

Requirements

Prior leadership experience in a body repair or reconditioning focused industry
Experience leading teams remotely and managing a diverse group of roles and responsibilities
Strong and proven experience leading field, technical repair or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities
Experience developing and operating complex processes using lean or other techniques
Technical acumen is required – you must develop a knowledge of all Tesla products, as well as body repair systems, processes, and procedures
Valid driver's license preferred
Ability to travel up to 60% or more if required (based on region)

Responsibilities

Delivering an exceptional customer experience
Developing team members
Managing day-to-day operations
Expanding our field sites
Actively monitor customer service trends to make necessary improvements
Assist the team in developing appropriate standards and processes to continuously elevate the overall body repair experience
Lead through others and be 100% committed to the success of your team while actively involving yourself in your team members’ growth and development
Set the standard for open communication, active problem solving, and a positive work environment
Drive continuous improvements to facilitate exceptional team output and customer service by partnering with operations teams on strategic execution
Champion safety, efficiency, quality, and overall excellence in all your actions and decisions across multiple locations
Establish the strategy and business plan for the overall performance and growth of your region
Evaluate resource needs in different markets and develop new locations
Partner with service to build a cohesive network of cosmetic repair capabilities
Lead the center’s daily operations to achieve specific goals in quality, productivity, output, cost as well as revenue / margin where applicable
Leverage your understanding of the financials to justify investments in existing shops and expand our footprint across your region

Benefits

Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program