Associate Real Estate Support Specialist

CSC

1d • Hybrid

About The Position

Associate Real Estate Support Specialist Logan, UT/ Tallahassee, FL/Wilmington, DE/Salem, OR/ Lewisville, TX Hybrid schedule or Remote if not within distance of a CSC office Monday – Friday 10am-7pm ET, 11-8pm EST As the world’s leading provider of business, legal, tax, and digital brand services, we find ways to help all kinds of organizations run smoother and smarter, including our own. Join us as one of our customer service professionals and we’ll make sure you have the tools and technology you need to deliver positive outcomes for your clients every time. People with experience in exceeding customer and client expectations also prefer our professional environment and interesting work. Provide customer service to both internal and external clients, responding promptly to customer inquiries by phone or written communication. Do your family and friends refer to you as the “computer person”? Do you like to stay busy while providing exceptional service during your workday? Do you enjoy researching a problem and finding the solution? If you answered yes to all of these questions, you may be a fit for this role.

Requirements

• Experience providing application / technical support in a call center environment.
• Must possess a “can do anything” attitude.
• University-level understanding of proper grammar.
• In-depth working knowledge of problem-solving methodologies.
• Energetic self-starter who thrives in a fast-paced, team-oriented environment.
• Demonstrated ability to multi-task in a fast-paced environment
• Strong prioritization and time management skills.
• Strong attention to detail.
• Strong attention to accuracy.
• Must be flexible and agile.
• Strong organizational skills.
• Strong computer knowledge and proficiency in MS office applications.

Nice To Haves

• Prefer two years’ experience in a front-line customer facing role.
• Prefer five years’ experience in post-closing real estate role (Title company, lender, etc.)

Responsibilities

• Confidently handle an average of 20 calls per shift (8 hours).
• Work as an engaged member of a team.
• Respond promptly to customer inquiries over the phone or through written communication.
• Create customer cases using our CRM system.
• Live chat support of up to two chats at one time.
• Act as a case manager and point of contact for each issue from start to completion.
• Actively listen to the customer’s voice to understand their problem and expectations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees