Associate Quality Account Manager

About the position

The Associate Quality Account Manager I is responsible for assisting with coordinating quality activities for a designated customer focused team to ensure that goals and objectives of the team are accomplished within prescribed time frames and in budget. Helps drive project success to provide PCI a competitive advantage in long-term quality customer management.

Responsibilities

• Creates, updates and peer reviews Master Packaging Instructions, forms, and material specifications to ensure that the documents meet internal and customer requirements, as well as obtaining internal and customer approvals of Master Packaging Instructions and specifications.
• Assist with performing batch record reviews of completed orders and orders in process to ensure compliance with cGMP's and customer requirements.
• Assist with creating and/or reviewing batch records to support the business.
• Primary Quality Assurance contact for assigned customer accounts.
• Assist as company liaison with customers concerning quality control documentation.
• Help identify, communicate, track, and resolve document related issues with other departments and customers.
• Attend or facilitate conference calls and customer meetings to provide or obtain quality related information and customer specific metrics.
• Assist with populating quality related metrics and key performance indicators for team's performance.
• Assist with initiating and investigating quality deviations with the responsible functional area.
• Initiating and completing supplier non-conformance reports and effectuates material control.
• Assist with training, developing, and mentoring new Quality Coordinators.
• Attendance to work is an essential function of this position.

Requirements

• Associate degree in a related field and/or 1-3 years related experience and/or training.
• Basic Mathematical Skills.
• Intermediate Computer Skills: Ability to perform more complex computer tasks and has knowledge of various computer programs.
• Full Professional Proficiency: Ability to speak, read, and write fluently and accurately on all levels pertinent to professional needs.
• High Reasoning: Ability to solve practical problems and deal with a variety of concrete variables in situations where there is only limited standardization.

Nice-to-haves

• Ability to identify and resolve problems in a timely manner.
• Ability to display a willingness to make decisions.
• Ability to display excellent time management skills.
• Ability to follow instructions and respond to management direction.