Associate, Provider Engagement

Stellar Health • New York, NY

2d

About The Position

Stellar is looking for a Provider Engagement Associate who will drive performance impact for our practices. Provider Success works closely with healthcare providers, clinicians, and practice staff to ensure that they are using Stellar's technology product to improve patient quality outcomes. This role is a key part of our Operations Team and works cross-functionally with Sales, Product and Customer Success. We're looking for talented and driven individuals to join our team. If you're interested in working at a healthcare startup, this opportunity is for you!

Requirements

• Bachelors Degree
• Previous experience in customer service, customer success, sales or operations
• Experience working in a fast-paced environment
• A determination to help doctors and clinicians provide high quality care
• Excellent project management experience, including the ability to manage/ juggle multiple priorities

Responsibilities

• Conduct outreach calls to practices, and build immediate rapport and trust by adapting approach to their needs
• Lead individual and group practice meetings to build successful workflows with the Stellar application and drive performance on key outcomes
• Quickly triage inbound emails and answer questions from practices
• Collaborate with team members across our larger Provider Success function to implement new engagement strategies on a monthly basis
• Generate insights on how standardize and scale our existing processes
• Act as a Stellar Ambassador with practices and other healthcare stakeholders
• Work cross functionally with product and customer success stakeholders to communicate medical group insights and resolve issues

Benefits

• Medical, Dental and Vision Benefits
• Flexible PTO
• Universal Paid Family Leave
• Company sponsored One Medical memberships and Citibike memberships
• Medical Travel Benefits
• A monthly wellness stipend that gives employees the freedom to choose where they spend their cash, whether it be on wellness, pet care, childcare, WFH items, or charitable donations
• Stock Options & a 401k matching program
• Career development opportunities like Manager Training, coaching, and an internal mobility program
• A broad calendar of company sponsored social events that for our in-office and remote employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees