Associate Property Manager (Real Estate & Customer Experience, Associate Manager)

Prologis • East Rutherford, NJ

23h • $84,000 - $105,000

About The Position

At Prologis, we don’t just lead the industry—we define it with a 1.3 billion square foot portfolio and an annual throughput of approximately $3.2 trillion. We create the intelligent infrastructure that powers global commerce, seamlessly connecting the digital and physical worlds. From agile supply chains to energy solutions, our ecosystems help your business move faster, operate smarter and grow sustainably. With unmatched scale, innovation and expertise, Prologis is a category of one—not just shaping the future of logistics but building what comes next. Job Title: Associate Property Manager (Real Estate & Customer Experience, Associate Manager) Company: Prologis Real Estate & Customer Experience – Associate Manager / East Rutherford, NJ A day in the life As a Real Estate and Customer Experience Associate, you would be part of a Customer Experience Team (CET) that strives to provide best-in-class service to customers in our 10 million square feet of industrial buildings in the Ports/Meadowlands Market. Our customer base is diverse and we’re looking for someone who enjoys working with the biggest names in e-commerce logistics and warehouse operations. With an emphasis on customer service and quality buildings, we have the best of both worlds – a local office of 40 staff members, with the support and sophistication of a large international company.

Requirements

• A valid driver’s license is required with the ability to travel to multiple properties within a given portfolio.
• Flexibility to work extended hours when required.
• Must be able to work well with internal partners (leasing, accounting, construction etc.) as part of an integrated customer service team
• Must possess strong interpersonal skills and an ability to develop strong relationships with customers.
• Provide exceptional customer experiences and have the ability to communicate with both local and corporate contacts.
• Experience with implementing new initiatives, campaigns or system upgrades and proven adoption and navigational skills.
• Strong mathematical and analytical skills
• Ability to multi-task; prioritize and work with minimal supervision while managing competing deadlines.
• Ability to process data and complete recurring variance reports.
• Ability to create, compose, and edit written materials.
• Must have a current Real Estate sales license in the State of Virginia or be able to obtain a license within six months of commencing employment. Please note that the company will cover relevant, associated costs and will consider the reasonable time spent acquiring the license as part of work hours.

Nice To Haves

• Bachelor's degree preferred

Responsibilities

• Commitment to delivering exceptional customer service by proactively and responsively addressing the diverse needs of all customers.
• The ability to adapt to change and willingness to take on new company initiatives with the most positive attitude.
• Excellent written and verbal communication skills: ability to draft informative and succinct communications to customers; attain information during customer visits; and coordinate customer visits and events.
• Perceptive; anticipate customer needs to provide proactive solutions.
• Ability to identify additional revenue opportunities by demonstrating an expert understanding of Prologis value-added products and services and aligning them to customer needs (Prologis Essentials, etc.)
• Must be able to own and maintain strong, long-term relationships with portfolio of customers
• Must be able to use technical tools (ex: Salesforce) to gather data/metrics and develop customer insights
• Proficient in lease analysis and lease administration skills
• Strong financial reporting acumen and ability to learn Prologis financial systems to help ensure budget and financial goals are met for the portfolio.

Benefits

• All full-time roles in the US come with a robust benefits package which includes healthcare, dental, and vision insurance for employees and eligible dependents.
• Prologis also offers several other wellness, financial, and work/lifestyle-specific benefits.
• Our 401(k) retirement plan has a company match of 50% up to 12% of eligible compensation.
• We also offer generous PTO with a starting accrual of 22 days a year in addition to paid holidays and volunteer time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level