Associate Property Engagement Platform

Hilton-posted about 1 year ago
$55,000 - $80,000/Yr
Full-time • Entry Level
Remote • Springfield, IL
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As an Associate Property Engagement Platform at Hilton, you will be part of a dynamic Technology team focused on deploying innovative consumer-facing technologies in the hospitality sector. This role involves supporting the deployment of Hilton's new Property Management System (PMS) and engaging with hotels to ensure a smooth transition to the new platform. You will work closely with the Global Deployment & Change Management team, reporting to the Manager of the Property Engagement Platform, to facilitate training, data migration, and system configuration.

  • Communicate and engage with hotels leading up to migration.
  • Configure and build the system database.
  • Export guest and financial data from OnQ and import into Hilton's new PMS while ensuring both systems are in balance.
  • Set up hardware and system interfaces.
  • Provide remote or onsite hotel training and support.
  • Assist in special projects and ad hoc property support assigned by the Manager and/or Senior Associate.
  • Professional work experience in Technology or related field.
  • Work experience using Hotel Property, Sales, or Revenue Systems Daily.
  • Solid understanding of Hilton's PMS, CRS, and interfaces.
  • Domestic and international travel up to 80%.
  • Bachelor's Degree, or Associate's Degree plus 6 years of Technology related experience, or High School Degree/GED plus 12 years of Technology related experience.
  • Three (3) years of professional work experience in Technology or related field.
  • Two (2) years of work experience using Property, Sales, or Revenue Systems Daily.
  • Proven track record as a successful systems installer.
  • Knowledge in point of sale systems, networking experience, desktop support, Linux, XML, Basic SQL, JSON.
  • Experience troubleshooting local hotel interfaces or systems.
  • Bilingual.
  • Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night.
  • Hilton Shares: Employee stock purchase program (ESPP) at a 15 percent discount.
  • Paid parental leave for eligible Team Members, including partners and adoptive parents.
  • Mental health resources including free counseling through our Employee Assistance Program.
  • Paid Time Off (PTO).
  • Comprehensive benefits package including medical, dental, vision, life insurance, and disability insurance.
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