Associate Project Specialist

Pearson Education • Owatonna, MN

411d • Onsite

About The Position

The Associate Project Specialist role at Pearson involves assisting Project Specialists with various projects to ensure high-quality outcomes and customer satisfaction. This entry-level position focuses on managing multiple tasks, providing support in project execution, and maintaining effective communication with team members and clients. The role is essential for meeting project timelines and contributing to the overall success of the operations team.

Requirements

• Associates degree or equivalent work experience required.
• Experience in a project management or customer service role.
• Demonstrated ability to handle multiple, parallel projects.
• Exceptional written and verbal communication skills.
• Effective organizational skills to assist Project Specialists.
• Experience with Pearson software and press/bindery functions preferred.
• Excellent problem-solving skills with the ability to analyze needs and propose solutions.
• Professional image and exceptional attention to detail.
• Exceptional computer skills, including experience with Microsoft SharePoint, eSuite, and/or Oracle.

Nice To Haves

• Experience with press and bindery equipment, including mailings and report assembly.

Responsibilities

• Assists Project Specialists with preparing folders, organizing plate proofs, and closing tickets.
• Provides customer service to Pearson customers to enhance satisfaction and account retention.
• Accurately performs data entry in iQuote and Monarch systems.
• Participates actively in team activities and manages daily workload independently.
• Prioritizes timely invoicing of customers and communicates with the finance team regarding billing inquiries.
• Assists with project activities involving sister facilities and third-party vendors, coordinating with procurement when necessary.
• Engages in Continuous Improvement initiatives to enhance processes and adheres to established procedures.
• Prepares accurate account analysis, including revenue forecasts and annual planning.
• Completes special projects or assignments as directed by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Publishing Industries
• Education Level: Associate degree