Associate, Project Operations

RAPP•Chicago, IL

12d•$55,000 - $62,000•Hybrid

About The Position

RAPP Chicago is looking for a Associate, Project Operations to join our award-winning Program Management team. WHO WE ARE: We are RAPP – world leaders in activating growth with precision and empathy at scale. As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations. We foster an inclusive workplace that emphasizes personal well-being. HOW WE DO IT: At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning. Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it – ensuring we’re able to activate authentic customer connections for our clients. Part of Omnicom’s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets YOUR ROLE: The Associate, Project Ops helps assist in managing the internal process and compliance requirements, interacts with the Delivery Team and is responsible for supporting and maintaining documentation for best practices. This person will be most successful if they are looking to advance in a career within the Project Management and/or Operations domain. The Associate, Project Ops is curious, prepared to learn, and comfortable handling a large volume of assignments as a true team player. You’ll have strong communication and organizational skills and aptitude for learning new tools and processes.

Requirements

0-2 years experience
Ability to work effectively to support a team environment
Proven organizational skills and attention to detail & quality
Strong interpersonal and communication skills
Strong task and time management skills
Demonstration of drive, initiative and problem solving skills
Strong business writing skills
Time / schedule mindset
Ability to complete related duties as negotiated to meet the ongoing needs of the organization.

Nice To Haves

Experience with workflow management tools and tracking tools a plus (e.g. Workfront, Smartsheet, JIRA or equivalent)

Responsibilities

Support, manage, document and maintain defined Workfront processes.
Maintain compliance log status for weekly reporting.
Schedule team meetings/workshops, taking and distributing notes as directed.
Support resource management tasks across the portfolio as directed.
Create and maintain clear and concise documentation of processes using tools such as SharePoint, and Teams as directed.
Document workflow process and compliance requirements, including escalation, mitigation & corrective plans as directed.
Support OPS best practices, workflow processes, and compliance requirements.
Maintain confluence pages as directed.
Support various business as usual (BAU) Ops tasks as assigned.