Associate Project Manager Job

Armstrong World Industries • Chicago, IL

258d • $68,000 - $74,000

About The Position

The Associate Project Manager at Armstrong World Industries will provide sales administrative support, project coordination, and customer service, acting as a liaison between sales representatives and internal teams to ensure an exceptional customer experience from project conception through post-installation. This role involves managing larger projects and top accounts, coordinating with internal teams, and maintaining communication with clients and representatives. The position is based in Chicago, Illinois, and requires full-time employment with travel expectations of 11%-25%. The estimated base salary range for this role is $68,000 to $74,000 per year.

Requirements

• BA/BS degree in business, communication, or related field.
• 2+ years of work experience in sales, customer service, and/or sales process improvement or relevant role required.

Nice To Haves

• Minimum 2+ years of work experience in sales support or inside sales preferred.
• Experience in the Architecture + Design field is a plus.
• Experience working in cloud-based CRM system preferred.

Responsibilities

• Manages larger projects and top accounts.
• Coordinates with internal teams to find solutions for unique products or installations.
• Receives, processes, and manages multiple incoming orders with unique requirements and timelines.
• Controls project flow from project start through shipping phase by providing administrative direction for customers and various internal departments to ensure project is completed on schedule and within budget.
• Analyzes initial project requirements.
• Updates internal databases as project status changes.
• Maintains and archives internal and external communication for each project using NetSuite and Outlook.
• Sends maintenance and warranty packets.
• Takes part in higher level process improvements and internal projects.
• Continues to communicate directly with designers and engineers after project handoff.
• Follows up on status of samples and drawings completed during quotation phase.
• Works with Architectural Specialties Project Managers to establish large project timelines and phasing.
• Attends weekly meetings with Production and Engineering to review time sensitive projects.
• Provides problem resolution and communicates issues, implications, and potential courses of action.
• Notifies internal teams of incoming projects with unique requirements to ensure lead times are met.
• Understands customer shipping requirements and communicates with Shipping Coordinator.
• Participates in candidate interviews and represents Project Management during the hiring process.
• Trains new hires and existing representatives.
• Organizes team Lunch and Learns on department reminders and new processes.
• Leads project intake meetings and communicates next steps and timelines with clients.
• Provides subject matter expertise on product designs as needed.
• Updates customers on shop drawing status and requests additional information.
• Communicates ship dates after final order approval and gathers shipping requirements.
• Informs customers of potential delays to the ship date.
• Communicates tracking information to customers once projects have shipped.
• Provides support to assigned representatives.
• Sends bi-monthly project reports to representatives.
• Participates in showroom tours and events at the Merchandise Mart as needed.

Benefits

• Medical, dental, prescription drug, life insurance.
• 401k match.
• Long-term disability coverage.
• Vacation and sick time.
• Product discount programs.
• Personal development opportunities.
• Casual work environment with recognition programs.
• Access to fitness center and lunchtime cafe.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Wood Product Manufacturing
• Education Level: Bachelor's degree