Associate Project Manager, Client Services

Lighthouse Document Technologies Inc

About The Position

Lighthouse is built on a foundation of unique, compassionate, highly driven individuals. We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success. We grow together and are stronger together. What’s unique about this role? The Associate Project Manager (“Associate PM”) collaborates with a team of project managers, operational teams, and clients to implement and manage a variety of litigation support tasks to completion to meet client requirements and project deadlines. This position works as a member of a project management team (“pod”) to write up work orders that translate client requests into actionable instructions for internal operational teams and to monitor work progress through various operational departments to meet litigation project needs. This role works at the direction of Directors, Associate Directors, Senior Project Managers, and Project Managers to fill in work orders, track progress on jobs across teams, and communicate the status of those jobs internally and externally.

Requirements

Good analytical and logical skills.
Effective written and oral communication skills.
Effective written and oral communication skills.
Strong organizational skills and the ability to multitask.
Proactive approach to problem-solving and the ability to anticipate client needs.
Flexibility and adaptability to handle a changing and growing workload.
Understanding of project management skills.
Ability to foster positive and professional relationships at all levels internally and externally.

Nice To Haves

Bachelor’s degree (Masters or JD a plus)
Prior eDiscovery or legal experience a plus
Project management experience or PMP certification a plus

Responsibilities

Develop a thorough understanding of Lighthouse workflows, critical paths needed to progress work through the system and tools used by Lighthouse to manage workflows.
Assist in project management tasks and take ownership on workflows designated as Associate PM tasks.
Communicate proper expectations for scope and deadlines to internal and external stakeholders.
Learn to analyze project requirements to effectively create and maintain project schedules by developing an understanding of project activities, sequences of events, dependencies, work effort, duration of tasks across departments, and associated resource requirements based upon the size of the queue.
Provide support to project management team on project start-ups including kick-off call preparation and documentation of standards, as well as with project closure tasks such as final billing and data destruction.
Provides support for all aspects of workflow coordination, including creation of work orders for tasks associated with data processing, hosting, and production; completing work order reviews to ensure accuracy and completeness of instructions; and conducting final check reviews before work product is released to clients.
Under the supervision of more senior project managers, draft and manage internal and external project communications to effectively provide project information and deliverables.
Perform other related duties as assigned.

Benefits

Lighthouse offers a quality comprehensive benefits package including, medical, dental, vision, and a 401k with company match.
Company paid benefits also include Life & AD&D, short and long-term disability, telemedicine, and other wellness plans.
We offer a generous Flexible PTO program and paid volunteer days.
Employees may also participate in voluntary insurance plans including accident, hospitalization, and critical illness plans as well as pet insurance.

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