Associate, Programs

PARTNERSHIP FOR PUBLIC SERVICE • Washington, DC

1d • Hybrid

About The Position

As an associate with the Programs team, you will play a critical role supporting the Partnership’s work to develop strong leaders, engage government employees, strengthen government management systems and improve government-wide workforce-related challenges such as recruiting and hiring talent. The associate will work with individual managers and the Programs team on a range of activities, which may include:

Direct program support and delivery.
Program operations.
Customer service.
Program enrollment.
Event logistics.
Program evaluation.
Guest speaker invitations and stakeholder meeting coordination.
Direct communication with external stakeholders.

Requirements

• Bachelor’s degree or equivalent work or military experience required.
• One to two years of experience, which may include internships.
• Familiarity with Microsoft Office, including Excel, Word, PowerPoint and SharePoint, required.
• Relationship management with government leaders, external facilitators, corporate partners and program support staff.
• Project management skills.
• Analytical thinking.
• Communication skills, both written and oral.
• Proficiency using Microsoft Office suite of software, particularly Word, Excel and PowerPoint.
• Collaborative team-player able to thrive in a fast-paced, rapidly changing environment.
• Ability to organize multiple and varied assignments.
• Excellent attention to detail, quality and value.
• Demonstrated passion for, and commitment to, public service, and an interest in the mission of the Partnership.

Nice To Haves

• Experience with Salesforce or other client relationship management system a plus.

Responsibilities

• Work with internal and external stakeholders to deliver customized programs; ensure seamless delivery while providing exceptional customer service to government participants.
• Serve as a positive, energetic, knowledgeable representative of the Partnership and our programs when communicating with government employees, interacting with external audiences and while providing support to external facilitators during sessions.
• Serve as the lead staff member overseeing one or more components of programs including event logistics, enrollment and other major program components.
• Build and maintain productive working relationships with external stakeholders, including corporate partners, part-time facilitators and agency leaders.
• Exercise discretion and independent judgment in responding to customer needs and in overseeing specific program components.
• Provide administrative support for external communications and/or information management within our customer relationship database (Salesforce).
• Manage logistics and provide general support to federal, state and local government agencies through various Partnership programs and custom offerings, including occasional on-site support during sessions.
• Support the management of the budget and invoicing process.
• Assist the Programs team – and the Partnership more generally – on all aspects of our work; candidate may also work on projects outside of the Programs team.

Benefits

• medical, dental and vision coverage
• life insurance
• long- and short-term disability insurance
• a 401(k) program with a 4 percent employer match
• opportunities for training and development
• commuter benefits
• 15 days of annual leave per year, 10 days of sick leave per year, plus all federal holidays and the day after Thanksgiving off
• use of an on-site exercise facility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level