Associate, Program Operations

Element Fleet Management • Minneapolis, MN

3d

About The Position

We’re looking for a detail-oriented and collaborative professional to join our team as an Associate, Program Operations. This role has primary responsibility for supporting Transportation Analysts in delivering vehicles to Delivery Service Providers (DSP). Responsibilities include ordering temporary tags, following up on repairs, responding to internal and external inquiries, coordinating with vendors, and pulling together reports to provide status as needed. The role plays a critical part in ensuring delivery timelines are met and service level agreements are achieved.

Requirements

• Must have High School Diploma.
• A demonstrated history of problem solving in complex operational environments.
• Customer service experience.
• Proficiency in Microsoft Office, including Excel, Word, and Smartsheet.
• Ability to manage time, prioritize multiple tasks, and focus on details.
• Ability to work in the country in which the role is posted without support from the organization.

Nice To Haves

• Process management experience
• Six Sigma Yellow Belt is preferred
• Production forecasting experience.
• Strong written and oral communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Responsibilities

• Execute transport services as requested with accuracy, including ordering temporary tags, following up on repairs, responding to inquiries, holding meetings with vendors, and preparing status reports.
• Support Transport Analysts with VIN-level escalations and recurring results reviews, requirements forecasting, and performance outcomes on weekly vehicle delivery volumes.
• Maintain and research rejected master data files to identify root causes and ensure accurate data feeds.
• Assist with the coordination of repairs needed at hub locations.
• Maintain records of required vehicle services while vehicles are in storage status, including exercise cycles, DOT inspections, repairs, and T&R inspections.
• Conduct extensive follow-up with external vendors to manage delivery estimated time of arrivals (ETAs).

Benefits

• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees