Associate Program Manager - Stone - Behavioral Health Administration

El Rio Community Health Center•Tucson, AZ

19h

About The Position

JOB PURPOSE: The Program Manager – Behavioral Health oversees a continuum of services delivered by Behavioral Health Professionals within El Rio’s primary care clinics and fully integrated health homes. These services are inclusive of lifestyle medicine, health focused consultations, crisis management, and health home coordination/navigation. The key deliverables in this role are to promote quality patient and clinician experience, efficient access to care, maximum utilization of services, positive financial results, and quality health outcomes. To drive these results, the Program Manager – Integrated Behavioral Health will report to the Director of Integrated Behavioral Health Programs and work in close collaboration with key leaders in Behavioral Health, Medical, Nursing, Clinic operations, to facilitate effective teamwork across departments and disciplines essential for seamless, unduplicated services. The Program Manager – Behavioral Health provides administrative oversight of Behavioral Health Professionals who work in primary care clinics delivering a range of services inclusive of lifestyle medicine, brief health-behavior focused consultations, crisis triage, navigation, and promotes collaborative care approaches with Psychiatry, Counseling/Psychotherapy, and Primary Care Providers. The Program Manager – Integrated Behavioral Health provides subject matter expertise to relevant departments, committees, including but not limited to population health and financial analytics, billing/coding compliance, patient care, and engagement workgroups. Essential Job Functions: • Recruitment and retention of Behavioral Health Professionals to fill positions based upon organizational match/fit and striving to create a work environment that promotes a high degree of clinician satisfaction and quality clinical outcomes. • Provides administrative oversight of behavioral health professionals who deliver health behavior consultation services to address physical health problems, chronic disease management and co-morbid behavioral health conditions thru brief health focused consultations, crisis triage. • Accountable to positive financial results thru strategic planning to develop and maintain efficient access to BHPs for the maximum utilization of services within the behavioral health care continuum. • Works in close collaboration with key leaders in Behavioral Health, Medical and Nursing to align services across the care continuum of health behavior consultation, crisis and triage, intake, psychiatry, and case management with the aim of efficient and appropriate access to care. • Ensures timely communications to facilitate effective teamwork across departments and disciplines essential for seamless, unduplicated services between clinic staff. • Promotes collaborative care approaches with Behavioral Health Medical Professionals and Primary Care Providers, at the direction of Medical Director for Psychiatry, to increase the capacity of treating mild mental health conditions in the primary care setting. • Actively involved with various departments, committees, and workgroups to achieve key deliverables (e.g., financial and population health analytics) and support organization improvement (e.g., workplace violence, patient care review committee). • Maintains close collaboration with medical leaders in Adult, Family Practice, OB/GYN, Midwifery, and Pediatrics, Nursing, and clinic operations through attending regular and targeted meetings to ensure there is active communication about services and strategic plans. • Provides a range of services inclusive of primary care behavioral health, crisis management, and coordination of care to patients as part of the integrated health team. • Provides focused quality clinical services as appropriate to model of care, clinic setting, and patient’s presenting health and behavioral concerns. Range of services may include: o Consultation. o Health Behavior Assessment and Intervention. o Coordination of care related to life stressors, acute and/or chronic medical health conditions, acute and/or severe mental health conditions, substance use problems, motivational barriers to healthy lifestyle, and/or other identifiable behavioral health concerns. o Provide bridge mental health services as needed for patients awaiting Specialty Behavioral Health services. • Provides appropriate recommendations to medical providers, patients, and other members of the multidisciplinary team, as necessary. • Assess patients mental/behavioral health related conditions utilizing DSM, PHQ-9, and other relevant screening tools and diagnostics for the purposes of consultation and treatment planning where and when appropriate to the model of care. • Cultivates education and self-management skills to targeted populations with comorbid medical and mental health conditions, chronic medical disease, behavioral health concerns, and other health related conditions that impact biopsychosocial health and functioning. • Promotes smooth interface between medicine and behavioral health care throughout the organization through collaborative relationship building, efficiency with patient flow and “warm hand-offs “, accessibility to medical providers, brief consultations with providers and staff, and adherence to scope of practice limitations given the population-based approach while providing expeditious feedback to referring medical providers. • Provides on-site crisis assessment, triage and intervention while coordinating with community based behavioral health organizations, local hospitals, and public safety officials. • Maintains accurate electronic patient records while remaining in compliance with all HIPAA, documentation, billing, coding, and procedures for the range of services delivered within Primary Care Behavioral Health and Behavioral Health Specialty Care models of care. • Maintains a clean, safe, and hygienic work environment in compliance with all Policies and Procedures including but not limited to work areas, workstations, examination rooms, hand washing, infection prevention and control etc. for this position. • Demonstrates an understanding of and proficiency with the application of all compliance and reporting requirements respective to Joint Commission Certification (JCC) standards. Other Duties and Responsibilities: • Contributes to team effort by accomplishing related results as needed. • Maintains professional, technical, and healthcare knowledge by attending educational workshops and reviewing professional publications. • Maintains a safe and health work environment by establishing and enforcing organization standards and by adhering to legal regulations.

Requirements

Master’s Degree in Counseling, Social Work, Psychology or a related field from an accredited college or university.
Five (5) years’ supervisory experience; preferably in a health care environment; primary care or integrated primary care/behavioral health setting.
Five (5) years’ of direct clinical experience in behavioral health settings with at least three (3) years’ experience in an integrated primary care/behavioral health setting.
Independently Licensed Behavioral Health Professional in the state of Arizona (LCSW, LPC or Licensed Psychologist).
Current certification in Basic Life Support (BLS) for health care providers.
Level I fingerprint clearance card: current valid and in good standing or have applied for it within seven working days after beginning employment.
Employees in this position are required to have reliable transportation that can meet any operational reassignments of the organization during the workday. If an employee is driving during work hours, the employee is required to possess a valid driver’s license and must be in compliance with Arizona vehicle.

Nice To Haves

Ph.D. or Doctorate in Counseling, Social Work, Psychology or a related field from an accredited college or university.
Seven (7) years’ supervisory experience in a health care environment, preferably in an integrated primary care/behavioral health setting.
Seven (7) years of direct clinical experience in in behavioral health settings with at least three (5) years in an integrated primary care/behavioral health setting.
insurance requirements.

Responsibilities

Recruitment and retention of Behavioral Health Professionals
Provides administrative oversight of behavioral health professionals who deliver health behavior consultation services
Accountable to positive financial results
Works in close collaboration with key leaders in Behavioral Health, Medical and Nursing
Ensures timely communications to facilitate effective teamwork across departments and disciplines
Promotes collaborative care approaches with Behavioral Health Medical Professionals and Primary Care Providers
Actively involved with various departments, committees, and workgroups to achieve key deliverables
Maintains close collaboration with medical leaders in Adult, Family Practice, OB/GYN, Midwifery, and Pediatrics, Nursing, and clinic operations
Provides a range of services inclusive of primary care behavioral health, crisis management, and coordination of care to patients as part of the integrated health team.
Provides focused quality clinical services as appropriate to model of care, clinic setting, and patient’s presenting health and behavioral concerns.
Provides appropriate recommendations to medical providers, patients, and other members of the multidisciplinary team, as necessary.
Assess patients mental/behavioral health related conditions utilizing DSM, PHQ-9, and other relevant screening tools and diagnostics for the purposes of consultation and treatment planning where and when appropriate to the model of care.
Cultivates education and self-management skills to targeted populations with comorbid medical and mental health conditions, chronic medical disease, behavioral health concerns, and other health related conditions that impact biopsychosocial health and functioning.
Promotes smooth interface between medicine and behavioral health care throughout the organization
Provides on-site crisis assessment, triage and intervention while coordinating with community based behavioral health organizations, local hospitals, and public safety officials.
Maintains accurate electronic patient records while remaining in compliance with all HIPAA, documentation, billing, coding, and procedures for the range of services delivered within Primary Care Behavioral Health and Behavioral Health Specialty Care models of care.
Maintains a clean, safe, and hygienic work environment in compliance with all Policies and Procedures
Demonstrates an understanding of and proficiency with the application of all compliance and reporting requirements respective to Joint Commission Certification (JCC) standards.
Contributes to team effort by accomplishing related results as needed.
Maintains professional, technical, and healthcare knowledge by attending educational workshops and reviewing professional publications.
Maintains a safe and health work environment by establishing and enforcing organization standards and by adhering to legal regulations.