Responsible for supporting development, design, implementation and management of residential, commercial, and industrial energy efficiency and energy assistance programs for Avista customers. Accountable for attaining specific program goals and milestones in support of meeting corporate business objectives while ensuring that the programs are in compliance with regulatory guidelines. The position supports the residential rebates process including email management, rebate processing, answering phone calls from customers and troubleshooting and problem solving on their behalf. The role also supports the home energy audit program as needed and may support energy efficiency outreach and education efforts. The role may also include additional program support and other duties as assigned.