Associate Program Director

YMCA OF THE ROCKIES•Estes Park, CO

9d•Onsite

About The Position

This position supports the work of the YMCA of the Rockies, Estes Park Center, which operates a mission-based family and group conference and retreat center serving more than 150,000 annually. The Associate Program Director develops, coordinates, supervises, and administers programs directed towards families of all ages, including but not limited to Family Programs and recreation activities. This position is also responsible for coordinating private group programming through guest outreach and activity scheduling. OUR MISSION AND CULTURE: We firmly believe in our mission of putting Christian principles into practice through programs, staff, and facilities in an environment that builds a healthy spirit, mind, and body for all. YMCA of the Rockies staff are key players in helping cultivate an environment of healthy living, youth development, and community impact on our breathtaking properties outside Rocky Mountain National Park. This is a place where nature inspires, and staff lead with heart. We are committed to being welcoming to all people and to making a difference in the lives of our members, guests, and staff. The work each staff member does matters. We count on our staff to provide extraordinary mission-based experiences for our guests and for each other.

Requirements

Bachelor’s degree in Recreation or related field, or relevant experience.
Minimum two years supervisory experience in program management, preferably in a YMCA setting, required, or similar experience.
Must be willing to obtain lifeguard certification and ACCT level 1 certification.
Demonstrate proficiency in four core program areas: crafts, recreation, aquatics, and adventure activities.
Must possess and maintain current CPR and WFA certifications.
Possess or be willing to obtain Instructor certifications for Wilderness First Aid and CPR within 60 days.
Ability to work weekends, holidays, and evenings as necessary.
Ability to use software systems, computers, spreadsheets, and Microsoft software.
Ability to communicate visually and orally, while fluent in speaking, writing, and reading English.
Promote a cooperative, positive, and problem-solving atmosphere at all times.
Ability to work independently, take initiative, be self-directed, and make good decisions.
Possess a high degree of human relations, leadership, and supervisory skills for working with staff and guests of all ages and from many different countries.
Possess stamina to work in the work environment described herein.
Minimum age of 21.
Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility, and Faith in all functions
Uphold the YMCA of the Rockies Mission, policies, and programs.
Possess and demonstrate excellent customer service skills; for example, friendly, personable, helpful, patient, and professional.
Support the YMCA of the Rockies safety program.
Promote safe work practices and a safe environment for guests, members, and staff.
Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse community.
Attend required abuse risk management training and report suspicious or inappropriate behaviors and policy violations.
Commitment to diversity, equity, inclusion, and antiracism is required.
Must meet acceptable criminal background check standards.
All other duties as assigned.
Be able to bend, stoop, kneel, and walk up to 2 miles.
Ability to climb stairs, frequently get up and down from the desk, and spend up to 8 hours on your feet.
The employee needs sufficient strength, agility, and mobility to perform essential functions and to supervise activities in a wide variety of indoor and outdoor locations.
Must be able to regularly lift and/or move up to 25 pounds up to 4 feet.

Responsibilities

Compile, edit, produce, and distribute the weekly activity guide and other promotional materials.
Maintain and monitor software activity registrations.
Monitor website and online activity database to ensure program information is accurate.
Work with the marketing department to promote and advertise programs.
Supervise Family Programs Director and Adventure Activities Director to ensure quality and cohesiveness.
Ensure operational success through the four main guest-facing program areas: Family Programs, Adventure Activities, Aquatics, and Craft Shop.
Assist with staffing issues, emergencies, and guest complaints.
Use NPS scores to help managers in those areas improve service.
Organize and manage the daily functions of the Program Department business office, including ordering office supplies, printing maps and other materials, and maintaining equipment.
Assist other Program Managers as needed, including support for program coverage.
Manage group registration for programs, including online sign up, selection and outfitting of programs, waivers, and paperwork required for activity confirmations, and payments.
Work with Conference and Group Sales for financial accuracy in HotelKey and communication with groups.
Ability to drive vehicles in all weather conditions.
Work with Program Managers to schedule and tailor programs to different groups.
Assist with special events programming, including Mountaineering Weekend, Easter, Mother’s Day, Fourth of July Parade, Staff Talent Show, specialty workshops, Fall Fest, the Haunted Forest, Turkey Trot, Christmas Programming, and New Year’s Eve events.
Oversee Activity Key software management and development, as well as end-of-day reporting for Sweet Memorial, Mountain Center, and other areas as needed.
Direct all aspects of the Program Department in the absence of the Program Director.
Handle guest complaints and train staff in best guest service practices.