Associate Program Director (Student Services Professional IV)

San Diego State University • San Diego, CA

12d • Hybrid

About The Position

San Diego State University is seeking a collaborative and student-centered
Associate Program Director to support the Center for Student Rights and
Responsibilities. In this role, you will help lead student conduct efforts,
ensuring fair, educational, and consistent processes that uphold university
policies while supporting student growth and accountability. Working closely
with campus partners, you’ll play a key role in fostering a safe, respectful,
and inclusive campus community.

Requirements

• Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related.
• Possession of the below required knowledge and abilities is typically demonstrated through the equivalent to four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems.
• A master’s degree in counseling, Clinical Psychology, Social Work, or a job-related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job-related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.
• Strong conflict-mediation skills and ability to mediate disputes.
• An understanding of the rules and regulations related to student conduct and privacy.
• An understanding of investigative procedures and the ability to utilize investigative and interviewing techniques.
• Ability to produce and maintain accurate reports and present an effective case during student conduct hearings.
• Ability to work effectively with students, parents, employees, law enforcement, and other university constituents.
• Ability to act in an unbiased, unemotional, firm, persuasive, and/or comforting manner, as appropriate.

Nice To Haves

• Master’s Degree in counseling, higher education, student development, or a related field is preferred.
• Five years of administrative experience in a higher education setting, working directly with students, is preferred.
• Direct experience with student conduct and restorative sanctioning is preferred.
• Experience developing and maintaining positive relationships with individuals and groups representing many and varied interests and agendas is preferred.

Responsibilities

• Review, investigate, and resolve reports of academic and non-academic misconduct in alignment with CSU policies.
• Conduct student meetings, hearings, and adjudication processes, determining appropriate outcomes and sanctions.
• Design educational interventions that promote student learning and accountability.
• Serve as a key resource and liaison for faculty, particularly around academic integrity and emerging issues (e.g., AI use).
• Serve as a key resource for and liaison for incidents related to student organizations, including the Greek community.
• Support the day-to-day operations of the Center, including case management systems, reporting, and process oversight.
• Provide guidance and training to student conduct staff and graduate assistants.
• Help coordinate and conduct hearings and ensure timely, compliant processes.
• Build strong partnerships across campus departments, faculty, and external stakeholders.
• Develop and deliver training, workshops, and outreach initiatives on student conduct policies and processes.
• Analyze trends and data to inform prevention strategies and continuous improvement efforts.
• Track and evaluate student conduct data to identify trends and improve practices.
• Assist with reporting, compliance, and program assessment initiatives.
• Contribute to the development of resources, communications, and educational materials.

Benefits

• Generous Time Off: 15 paid holidays, vacation, and sick leave.
• Retirement: CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC.
• Health Coverage: Medical, dental, and vision options at low or no cost.
• Education Support: CSU tuition fee waiver for employees and eligible dependents.
• Optional Offerings: FlexCash, life and disability insurance, legal and pet plans.
• Campus & Community: Access to the library, campus events, employee groups, and volunteer and social activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1-10 employees