Associate Professional, Quality Management

Cotality • Irving, TX

5d

About The Position

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society. Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry. Job Description: Analyze data (findings, defects, trending, etc.) making recommendations on areas for improvement and best practices. Identify gaps in business processes, documentation and or training and provide solutions/recommendations to management Coordinate on-going projects, acting as main contact between Quality and other departments. Communicate regularly with department management regarding projects/initiatives. Show ownership of projects including scheduling meetings, creating action items, follow up and meeting deadlines Develop test scripts/new audits utilizing comprehensive business requirements, functional documentation and processes Identify and suggest changes to predetermined quality guidelines and policies. Develop and maintain Quality Assurance procedure and documentation Evaluate large data amounts from different sources and develop summary reports, presentations and analysis for team/business Train new team members on QA methodology, practices and specific audit measures. Validate new team member audit results, provide feedback and re-instruct as needed Periodically conduct random loan sampling of teams/processes to establish quality levels of accuracy of the existing procedural process. Implement test scripts, record results, identify defects and perform preliminary root cause analysis/trending on defects Assist in QA defect management process, monitor and report on defect resolution to management. Apply corrective action/remediation measures as needed for process/quality improvement utilizing action plans and Lean Six Sigma tools Demonstrate effective collaboration with all customer and CoreLogic teams by building positive relationships, trust and respect between customers and CoreLogic. Work with the business units by assessing risk levels, collaborating on measurements and formulating recommendations for process improvements

Requirements

• High School Diploma or equivalent
• 4+ years experience in data analysis
• Experience in Quality Assurance preferre
• Excellent verbal and written communication skills required for reporting, presentations, information sharing
• Intermediate to advanced computer skills to retrieve, query, create, update and manipulate documents and spreadsheets containing formulas (Microsoft, DB Viz, Microsoft Office Suite)
• Strong attention to detail, organizational skills and project management skills
• Ability to manage multiple tasks/projects, work independently and meet deadlines
• High aptitude in critical thinking and problem-solving skills including analytical skills
• High level of initiative to improve processes, identify risk and make recommendations to all levels of the business
• Able to hold teams and individuals accountable to defects, action items and changes in the process
• Ability to identify Company Compliance requirements to ensure processes meet standards
• In-depth understanding of the voice of the customer with ability to collaborate Quality program with internal customer, external customer and company needs
• Ability to work on assignments and problems of a complex nature where analysis of data requires a variety of factors

Nice To Haves

• Experience in Lean Six Sigma and/or Root Cause Analysis is preferred

Responsibilities

• Analyze data (findings, defects, trending, etc.) making recommendations on areas for improvement and best practices.
• Identify gaps in business processes, documentation and or training and provide solutions/recommendations to management
• Coordinate on-going projects, acting as main contact between Quality and other departments.
• Communicate regularly with department management regarding projects/initiatives.
• Show ownership of projects including scheduling meetings, creating action items, follow up and meeting deadlines
• Develop test scripts/new audits utilizing comprehensive business requirements, functional documentation and processes
• Identify and suggest changes to predetermined quality guidelines and policies.
• Develop and maintain Quality Assurance procedure and documentation
• Evaluate large data amounts from different sources and develop summary reports, presentations and analysis for team/business
• Train new team members on QA methodology, practices and specific audit measures.
• Validate new team member audit results, provide feedback and re-instruct as needed
• Periodically conduct random loan sampling of teams/processes to establish quality levels of accuracy of the existing procedural process.
• Implement test scripts, record results, identify defects and perform preliminary root cause analysis/trending on defects
• Assist in QA defect management process, monitor and report on defect resolution to management.
• Apply corrective action/remediation measures as needed for process/quality improvement utilizing action plans and Lean Six Sigma tools
• Demonstrate effective collaboration with all customer and CoreLogic teams by building positive relationships, trust and respect between customers and CoreLogic.
• Work with the business units by assessing risk levels, collaborating on measurements and formulating recommendations for process improvements

Benefits

• Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
• Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend.
• Health: Multiple medical plan options with mental health and wellness support offerings.
• Retirement: 401(k) with company match and vesting after one year.
• Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250.
• Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED