Associate Production Support Engineer

Lids • Indianapolis, IN

4h

About The Position

Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US and abroad. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Lululemon, and Mitchell & Ness. In addition, to our wide assortment we are the industry leader in on demand customization.

We currently operate 1,300+ brick and mortar locations, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and the two largest MLB franchises, via our Yankees & Dodgers Clubhouse. Lids has built partnerships and collaborations with iconic global brands including Marvel/Disney, Playboy, Travis Scott’s Cactus Jack, and Post Malone. Creating a community where fans, fashion, and culture collide.
General Position SummaryThe Associate Production Support Engineer is responsible for building, testing and implementation of software code that supports and enables Lids’ functional business system activities. Under close direction of Application Engineers, Senior Application Engineers, and/or the Team Lead, the Associate Production Support Engineer, works as part of a project team and participates in application testing and developing enhancements that enable a positive end-user experience.
The Associate Production Support Engineer is responsible for communicating project status, any technical issues uncovered and their resolution. The Associate Application Engineer produces application programs in accordance with a specified business need while following the Lids’ IT technical development standards and processes.

Requirements

• Basic knowledge of the manufacturing and distribution industry and its functions including the following areas: Finance, Manufacturing, Sales Order Entry, Supply Chain Management, Inventory Management, Retail Sales, and Merchandising.
• Strong interpersonal skills and the willingness to learn from other associates.
• Awareness of project management requirements.
• Excellent written and verbal communication skills with the ability to influence or persuade others in positive or negative circumstances.
• Ability to manage tasks with attention to detail and accuracy.
• Strong commitment to customer service.
• Strong problem solving and analytical skills.
• Ability and willingness for extended travel (business meetings and/or training).

Responsibilities

• Modification and development of software programming applications and application interfaces.
• Identification of data sources, providing data flow diagrams and documentation of processes.
• Writing code for database access, modifications, and constructions including stored procedures.
• Reviewing, analyzing, and modifying programming systems including encoding, testing, and debugging to support the organization's application systems.
• Continually enhancing and expanding technical knowledge of the systems and tools utilized by Lids.
• Supporting and adhering to all company policies, procedures, and guidelines.
• Communicating with employees at all levels of the company.
• Overseeing LidsU Image Quality Assurance processes, including missing image reporting, bulk image processing, and Zendesk ticket triage and response
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees