At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world. This Position reports to: Product Support Manager. B&R is seeking an Associate Product Support Engineer to join the Product Support team. The Product Support Engineering team assists customers and internal teams with technical issues related to B&R's products. They act as the bridge between the development teams and the end-users, ensuring customer satisfaction through timely issue resolution, product knowledge sharing, and continuous improvements to the product's functionality. This role is responsible for providing expert-level technical support to customers, partners, and internal teams. They handle complex troubleshooting, analyze problems, and work closely with development teams to resolve technical challenges. They also contribute to the improvement of product documentation, providing feedback for product enhancements, and ensuring that end-users can achieve the full potential of B&R products and services. The work model for the role is: #LI-Hybrid in our Alpharetta, GA office.