Associate Product Support Engineer

SRC Inc.•Syracuse, NY

27d•$65,000 - $70,000

About The Position

SRCTec, LLC is currently seeking an entry-level Associate Product Support Engineer to join our Life Cycle Management (LCM) team in Syracuse, N.Y. SRCTec designs, manufactures, and supports advanced radar and sensor systems for a global commercial and defense customer base. This role is ideal for individuals beginning their logistics career, focusing on delivering pre- and post-sales technical support through product demonstrations, training, and field assistance. The candidate will support depot activities, develop foundational expertise in SRCTec products, and assist in creating technical content to enhance customer success.

Requirements

Associate's degree, vocational certification, or military experience in a logistics-relevant field with 2+ years of work experience, or Bachelor's degree in a logistics-related field with 0+ years of experience (equivalent combination of education, training, and experience considered, such as familiarity with radar, RF-based, communication, or navigation systems)
Familiarity with test equipment such as multimeters, network analyzers, spectrum analyzers, signal generators, or oscilloscopes to diagnose basic electrical and electronic issues
Ability to read and interpret electronic schematics, mechanical drawings, test/assembly instructions, specifications, and engineering documentation
Strong written and verbal communication skills with a customer-focused mindset
Willingness to learn and develop skills as an assistant instructor for operator and maintenance training courses
Ability to lift, move, and walk with a minimum of 50 pounds, climb towers, and tolerate long flights and periodic long workdays
General computer skills, including MS Office suite, and basic understanding of TCP/IP networking
Willingness to travel up to 30% (domestic and international), including potential extended assignments at military or customer locations in austere environments (desert, arctic, or other extreme conditions) with associated environmental and biological hazards
Ability to obtain a U.S. passport and DoD security clearance

Nice To Haves

Self-motivated with good time management skills to handle routine assignments under close supervision
Ability to work collaboratively within cross-functional teams, interacting frequently with engineering, SMEs, and customers

Responsibilities

Assist in field training and service support at customer and SRCTec locations, both domestically and internationally, under close supervision
Engage with customers and end users to understand and document expectations, collaborating with internal teams to meet requirements
Contribute to a collaborative, customer-focused engineering culture, supporting team efforts to deliver value to clients
Participate as a self-capable assistant in product demonstrations and test events at local and remote test ranges to support business development and engineering activities
Support customer operational needs, including occasional last-minute travel to potentially austere field sites
Assist in depot repair and manufacturing through basic troubleshooting, system analysis, and component-level diagnostics using test equipment
Provide technical assistance to engineering, quality, configuration management, and subcontract teams on routine tasks
Support proposal development by providing technical input for RFIs, RFPs, RFQs, and rough order of magnitudes (ROMs)
Develop and document after-action reports to support continuous improvement

Benefits

You'll receive a competitive salary and comprehensive benefits package that includes four or more weeks of paid time off to start, 10 percent employer contribution toward retirement, and 100 percent tuition support.

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