Associate Product Support Analyst
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About The Position
The Product Support Analyst configures, develops, executes, troubleshoots, and monitors processes that drive our client's capabilities. The Product Support Analyst understands the details of our client's data and First Orion's products to ensure our client's success. This position strives daily to improve quality and adhere to standard processes and procedures. This position will work with customers and Client Success Managers to understand requirements and escalate issues with a focus on maintaining a seamless process flow. The Product Support Analyst analyzes, troubleshoots and modifies processes to ensure efficient delivery of services to First Orion customers. The Product Support Analyst also maintains a broad understanding of First Orion's solution and product capabilities and utilizes that understanding to optimize delivery of the solution.
