Associate Product Manager

About the position

We are seeking a results-driven and solution-oriented Associate Product Manager. In this role, you will support product research, evaluation, and development, playing an essential part in optimizing the customer experience at United Community Bank. Your responsibilities will involve cross-functional collaboration across departments such as Sales, Marketing, and IT to meet business goals and address changes in customer needs and market developments. You will also establish policies and procedures, work with Compliance to ensure technical compliance and manage potential UDAAP risks, and ensure all product materials are accurate and up to date.

Responsibilities

• Collaborate with various business lines and departments to enhance existing community banking products, services, programs, and offers based on business strategy, industry experience, market analysis, and customer needs.
• Support new product introductions by performing research and preparing product business requirements and process flows for new product introductions or modifications.
• Oversee multiple products within Community Banking, ensuring compliant operation of products, including strict adherence to product policies and guidelines to meet all legal, compliance, and audit standards.
• Manage product documentation, process descriptions, design, marketing (including sales delivery and related training), and monitoring (including sufficient reporting to monitor sales and risk).
• Analyze the competitive landscape, industry trends, and market demand to inform product strategy and development.
• Coordinate with training and other departments to educate internal personnel about new products, services, programs, and offers to ensure effective introduction of new initiatives.
• Maintain oversight of disclosure and change in terms communication strategies and execution relating to product and policy changes.
• Perform other duties as assigned by the manager.

Requirements

• Bachelor's degree required.
• Minimum of 3+ years of comparable level experience.
• Experience in developing and launching consumer and business products, including documentation and system support requirements.
• Proven ability to drive projects from concept to rollout in cooperation with various internal departments and external vendors.
• Experience in process management.
• Demonstrated problem-solving, research, and analytical skills with meticulous attention to detail.
• Self-starter, driven, and team player with a structured approach to achieve tight timelines and deliverables.
• Ability to work on multiple projects simultaneously and prioritize delivery based on key objectives.
• Management reporting skills and ability to prepare presentations, business cases, and proposals.
• Possess data analysis skills necessary to develop well-supported proposals.
• Knowledge of compliance issues related to all areas of banking.
• Excellent written and verbal communication skills, including strong business management presentation skills.
• Proficiency in Microsoft Office programs (Word, Excel, and PowerPoint) required.

Nice-to-haves

• Green Belt Certification preferred.
• Experience with SQL Server and Cognos is preferred.