Associate Product Manager

PGA Tour•Ponte Vedra Beach, FL

About The Position

The Best Players Need the Best People. The Associate Product Manager - Digital collaborates and supports the Product Management team in driving the specification, development and roll-out of new products for PGA TOUR’s digital platforms. This role uses analytics, user experience, fan feedback and technology to evolve and improve the digital experience of our fans, in support of helping the Digital Product & Operations team meet their goals. The Associate Product Manager will work closely the Product & Project team, internal stakeholders and internal/external technology partners to successfully implement and support new platforms. When most people think of the PGA TOUR, they envision famous golfers, exciting tournaments, and the TOUR’s generous support of more than 3,000 charities. We are all of these things, but there’s much more to the PGA TOUR than meets the eye. Behind the TOUR’s international reputation for sports excellence and philanthropic leadership is a dedicated team of business, sports management and entertainment professionals working together to support our players and advance our mission. Headquartered in Ponte Vedra Beach, Fla., we’re a dynamic group of individuals with diverse talents who share a deep respect for the sport of golf and the positive impact it has in communities across the United States and internationally. If your goals include being part of an exciting team that emphasizes professional development and the personal satisfaction of contributing to important causes, we encourage you to explore the many advantages and benefits of a career with the TOUR.

Requirements

Bachelor’s degree or equivalent experience
Minimum 2 years' related experience preferable in product management, project management, business analysis, program management, product marketing, or digital content/operations in a fast-paced organization.
Strong analytical capabilities
Strong interpersonal skills with the ability to build and maintain effective working relationships across multiple teams and at varying levels throughout the organization
Strong verbal, written communication skills
Experience working across many departments (Operations, Content Development, UX/UI, Video and Fan/Customer Support) to get work done
Experience working with groups such as Engineers, Content Developers, UX/UI, Video and Fan/Customer Support
Familiarity with software development life-cycle methodologies such as SCRUM and Agile
Sports background knowledge/background

Responsibilities

Supports and collaborates with the projects and product management team to document product objectives and define scope
Conducts research and analyzes competition to represent fan needs and business goals, then translating those needs and goals into product recommendations
Assists in translating recommendations from stakeholders to product requirements and drives implementation
Engages technology teams to support additional research to determine the best technical implementation methods and schedules
Performs User Acceptance Testing and provides feedback to project and product team prior to implementation
In collaboration with the product team, creates and maintains support and training documents for internal and external users
Monitors product KPIs and ensure product goals are being met; identifies opportunities for product enhancements based on results
Performs relevant or necessary on-going system configurations and operational tasks to support the product/platform
Leads training efforts for Operations teams in troubleshooting issues for newly deployed products
Special projects or other duties as assigned