Overstock.com-posted 2 months ago
Utah, IN
501-1,000 employees
General Merchandise Retailers

At Beyond, we believe that everyone should 'Be You!'. Beyond is a community that upholds a culture of understanding, acceptance, and respect. We believe a person's individuality, traits, beliefs, and characteristics should be valued and embraced. Living by this ethos is essential to the success of our business. Our goal is to foster a more inclusive environment where every employee visibly demonstrates inclusive behaviors and respect for individuals.

  • Translate business goals and partner feedback into PRDs, user stories, and lightweight roadmaps.
  • Serve as product owner: maintain a prioritized product backlog; write user stories with ACs; uphold Definition of Ready/Done.
  • Run Agile ceremonies: lead/manage refinement, sprint planning, daily standups, reviews/demos, and retros; track velocity and remove blockers with Engineering.
  • Coordinate releases: manage feature flags, staged rollouts, partner communications, and change logs; ensure smooth handoffs to Support and Partner Success.
  • AI for partner workflows: scope LLM copilots for onboarding/policy Q&A, automated SKU checks (taxonomy/attribute validation), CV-based image/compliance review, and RPA-triggered remediation.
  • Design and optimize partner flows: onboarding and approvals, SKU submission, taxonomy/attribute validation, image/compliance checks, and catalog health.
  • Create in-product education: UX copy, tooltips, walkthroughs, help-center articles, and short guides to reduce errors and tickets.
  • Define success metrics (e.g., time-to-onboard, first-SKU time, error rates, submission pass-through, partner NPS, support deflection) and run experiments to improve them.
  • Build adoption/quality dashboards using GA4 and BigQuery; query data (SQL) to size opportunities, monitor SLA adherence, and measure impact.
  • Partner with Development, Design, Data, Merchandising, Compliance/Legal, and Partner Management; keep crisp documentation and clear decision logs.
  • Collaborate on platform integrations (APIs/EDI), role-based permissions, audit trails, and accessibility (WCAG) and localization best practices.
  • Bachelor's or Master's in UX/HCI or Instructional/Process Design, combined with Computer Science (or closely related).
  • Portfolio/examples showing complex workflow simplification, clear UX writing, and instructional content that drives task success.
  • Proficiency with GA4 and BigQuery (and SQL) to analyze funnels, errors, and adoption.
  • Systems thinking, strong communication, and comfort turning qualitative feedback + quantitative data into actionable requirements.
  • Familiarity with Agile/Scrum, Jira, and writing precise acceptance criteria.
  • SQL is a plus.
  • Exposure to engagement portals, supplier/channel programs, or partner ecosystems.
  • Understanding of API/EDI basics, automated workflows/RPA, and governance (audit logs, RBAC).
  • Experience with experimentation/feature flagging, Confluence/Notion documentation, and accessibility/localization patterns.
  • 401k (6% match)
  • Flexible Schedules
  • Tuition Reimbursement, Leadership Development Program, & Mentorship Program
  • Employee Resource Groups (LatinX, Black Employee Network, LGBTQIA+, Women's Network, Women In Tech)
  • And More…
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