Associate Product Manager - Conversational AI

VIMO INC • Mountain View, CA

99d • $115,000 - $140,000

About The Position

GetInsured is the leading provider for state-based marketplace technology with more experience than any technology provider transitioning states off healthcare.gov and implementing exchanges. We are dedicated to helping as many Americans as possible easily find and enroll in affordable health insurance. We are looking for an Associate Product Manager to join our GetInsured team. Our innovative approach to health insurance shopping and enrollment has expanded beyond exchanges, and we’re now reinventing the way states administer safety net programs such as Medicaid, SNAP (food stamps), child care, and unemployment insurance. With our cutting-edge technology, we’re helping agencies help more people, faster, and transforming health care service delivery as we know it.

Requirements

• Basic knowledge of artificial intelligence such as LLMs and agentic AI, machine learning concepts, and data science principles
• Ability to understand technical concepts and communicate effectively with engineering teams
• Proficiency with analytics tools and ability to interpret product metrics and user data
• Experience with Agile/Scrum methodologies and project management tools
• Strong analytical thinking and ability to troubleshoot complex issues systematically
• Excellent written and verbal communication skills for technical and non-technical audiences
• Proven ability to manage multiple priorities and work in fast-paced environments
• Empathy for user needs and commitment to delivering exceptional user experiences

Nice To Haves

• Computer Science degree or MBA strongly preferred
• Familiarity with SaaS products, technology startups, or AI/ML applications preferred

Responsibilities

• Serve as the first line of defense for production issues, prioritizing and escalating critical problems to ensure minimal downtime
• Maintain vigilant oversight of AI product performance, identifying potential issues before they impact users
• Lead troubleshooting efforts, coordinate with engineering teams, and ensure timely resolution of product issues
• Track key product metrics and user engagement to identify trends and optimization opportunities
• Coordinate with engineering, QA, and Evals teams to plan and execute product releases
• Ensure thorough testing of AI features and maintain high standards for product quality
• Create and maintain release notes, product documentation, and process guidelines
• Keep internal teams and stakeholders informed about release schedules and product updates
• Develop and deliver training materials for internal teams and external users
• Create and maintain comprehensive product knowledge bases and FAQ resources
• Collect, analyze, and prioritize user feedback to drive product improvements
• Handle complex user issues that require product expertise and cross-team coordination
• Assist in gathering competitive intelligence and industry trends in AI product space
• Support senior product managers in defining product requirements and roadmap planning
• Work closely with data scientists, AI engineers, QA, Evals, business development, and customer success teams
• Identify and implement operational efficiencies in product development and support workflows

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees