Associate Product Analyst

Oclc Gmbh Deutschland • Dublin, OH

69d • Hybrid

About The Position

Together we make breakthroughs possible. At OCLC, we build technology with a purpose: to connect libraries and make knowledge accessible worldwide, because we believe that what is known must be shared. Our teams work with complex global datasets, AI and machine learning, hybrid cloud solutions, and other technologies that connect people and organizations to the information they need. We value the power of unique perspectives and experiences to unlock innovation. At OCLC, your ideas matter, whether you have two years of experience or 20. You'll learn, create, and problem-solve with technologists, product developers, librarians, researchers, marketing pros, and support teams around the world.

Requirements

• Ability to function in a team environment and manage multiple priorities.
• Strong problem-solving abilities, willingness to take ownership of difficult issues.
• An understanding of or a willingness to learn product management.
• Proven ability to effectively communicate with several types and levels of staff and external contacts, both in writing and verbally.
• Two to four years in a product or project support role with technology.
• Competence with basic office computing applications including word processing and spreadsheets.

Nice To Haves

• Knowledge of OCLC Products and Services.
• Knowledge of Jira, Confluence, SharePoint.
• Experience in the library community.
• Bachelor's degree.

Responsibilities

• Test and validate functionality across the metadata management applications.
• Liaise with OCLC subject matter experts; including technical teams.
• Work with customer support and development staff to investigate critical issues.
• Oversee transition of open issues into problem reports and enhancement requests.
• Communicate resolution of problem/enhancement reports back to Support staff and libraries.
• Document procedures, release notes, and write customer-facing communications; strong writing skills are a necessity.

Benefits

• Best-in-class health coverage.
• Retirement plans with generous company contributions.
• Paid parental leave and adoption assistance.
• Tuition reimbursement and Public Service Loan Forgiveness eligibility.
• Free use of on-site fitness center, gym sports, group exercise classes, and game room.
• Onsite catering and cafeteria subsidized by OCLC.
• Health and wellness events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Education Level: Bachelor's degree