Associate Producer, Digital Operations

Gap Inc.-posted 2 months ago
Full-time • Entry Level
5,001-10,000 employees
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The Associate Producer is responsible for scheduling and delivering the marketing content for Gap Online ensuring flawless execution and on-time launch. This role will support the Producer managing digital content launches from ideation to execution. The ideal candidate is a strong communicator, collaborator, and self-starter that is comfortable operating in a rapidly changing environment.

  • Drive the review and final sign-off of digital content by assisting in key meetings & milestones owned by Digital Operations while capturing feedback and communicating any necessary follow ups to owners for sign off.
  • Coordinate project activities with cross functional team including Marketing, Creative, Site Merchandising, Web Developers, and 3rd party vendors.
  • Ensure the project is launched on time and meets project requirements by keeping management notified of progress and/or deviation from project schedules (deliverables, milestone dates, resources, etc.).
  • Use content management tools to manage, update, and publish digital content.
  • Perform the final assessment and approval of site content prior to publishing while working with business partners to resolve issues before launching.
  • Respond quickly to changes in scope or project schedules and communicate with management about any impacts to the project across all marketing channels.
  • Develop and maintain documentation, templates, and tools to maintain a shared knowledge base among the Digital Operations team.
  • Assist team on various projects to help improve the overall digital experience or enhance our internal tools.
  • Assess processes and communication methods of delivery schedule and identify improvement areas by working with manager to implement change where needed.
  • Seek opportunities to proactively learn more about brand business processes, systems, and use knowledge to suggest new ideas or changes to improve overall effectiveness of processes.
  • Communicate proactively and clearly with cross-functional partners, accommodate change requests and questions, and deliver the content builds in a consistent and timely manner.
  • Understanding of digital operations and release processes, including direct experience with site and email tools plus technologies.
  • Highly detailed oriented, with experience in managing and communicating deliverables for multiple projects at any given time.
  • Excellent oral/written communication, analytical, and interpersonal skills to effectively work across the organization.
  • Ability to self-manage and self-organize to meet varying deadlines for multiple projects.
  • Self-motivated and driven to gain additional knowledge to improve skill set including working well independently and within a group setting.
  • Ability to handle routine and impromptu assignments with minimal supervision.
  • Ability to remain poised in a fast-paced environment.
  • Bachelor’s Degree or equivalent work experience.
  • 1-3 years of detailed task planning and execution experience.
  • 1-3 years of related digital/site/email/app experience with a strong preference for ecommerce.
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