Associate Pro Services Consultant

JobNimbus • Lehi, UT

23d

About The Position

We are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey. Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU! This is our “call to adventure” to come check out JobNimbus. What do you have to lose? You might make a few new friends, learn about a sick new company doing some amazing things, and maybe you’ll even land a new job! Mission: The Associate Pro Services Consultant is focused on working with JobNimbus customers to build out JobNimbus workflows and features (within the confines of the functionality of the system,) to drive value in and early adoption of the software, by creating a software environment that most closely matches their needs. As an integral part of the Professional Services team, the APSC will help to share best practices both internally in JobNimbus and externally with the customer, Share, and drive feedback needs toward the product team, work closely with the other members of the Pro-Services team to offer support and training to other people in the company.

Requirements

• Minimum of 3 years of experience in communications, customer service and support, sales, account management, or customer success.
• MS or Google Office Suite expertise.
• Strong communication skills and the ability to guide customer narratives to understand their point of view and find workable solutions to their issues.
• The ability to articulate concepts and ideas clearly.
• Strong analytical, growth mindset.
• Consulting experience
• Ability to manage multiple tasks and projects simultaneously
• Strong attention to detail and record-keeping skills
• Public Speaking skills
• Willingness to Travel (20% possible)
• Team Commitment.
• Extreme Ownership.

Nice To Haves

• Real-life experience in the construction or roofing industry is a plus

Responsibilities

• Lead new account setups and existing account tune-ups through remote Zoom sessions, ensuring customers are confidently using the system within 30 days.
• Conduct onsite implementations and trainings that wrap up within 21 days, helping teams adopt best practices and workflows that fit their business goals.
• Deliver a 90% or higher customer satisfaction rate by listening carefully, simplifying complexity, and bringing calm clarity to each engagement.
• Collaborate across teams—Sales, Customer Success, and Product to ensure every handoff feels seamless and every project hits its mark.
• Travel up to 20% to customer locations to build stronger relationships, provide hands-on setup, and celebrate those “aha!” moments in person.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees