Associate ProAssure Systems Specialist

Stryker Employment Company • Lansing, MI

229d • Remote

About The Position

As an Associate ProAssure Systems Specialist, you will support the implementation and administration of Stryker's Vocera Smartbadge solution. You will be the go-to resource for nurses and clinicians at the customer site to train them on our hands-free communication product. Your workflow knowledge, people skills and troubleshooting ability help us deliver on Stryker's mission, to make healthcare better. This role will be based at the primary location: 4646 John R St, Detroit, MI 48201.

Requirements

• Bachelor's degree required, preference for relevant degree in Nursing, Business or IT, or an additional 6+ years relevant work experience.
• 2+ years clinical or healthcare IT (HIT) experience required.
• Must be a US Citizen.

Nice To Haves

• Demonstrated success in delivering excellent customer support.
• Prior experience supporting clinical end users through rounding and training.
• Demonstrated success working with physician and nursing staff.
• Experience with clinical workflow analysis and design.
• Experience with Cisco wireless networks and equipment.

Responsibilities

• Manage multiple Vocera databases.
• Establish and document processes for maintaining data integrity.
• Work with clinical departments to keep various database entities current.
• Manage Vocera servers including software updates, OS maintenance, backups, and collaborate with the customer on anti-virus, server monitoring and disaster recovery practices.
• Manage Vocera devices: Maintain accurate inventory records, manage the RMA process and spares pool and document all processes.
• Train users to use Vocera effectively; collaborate with the customer to establish, document, and deploy sustainable training processes for new hires, current employees, and refresher training.
• Provide on-site support for reporting and resolving end user issues, including issues with Vocera equipment, database and training and answer end user questions.
• Provide on-site support for troubleshooting, resolving, and reporting technical issues to the appropriate support organization.
• Collaborate with Vocera Technical Support and the customer's support organization to resolve technical issues.
• Maintain clear documentation on status and resolution of issues using Vocera's chosen case management software.
• Collaborate with the customer to develop and administer end user satisfaction programs, including regular end user satisfaction surveys, per the customer's guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree