Associate Principal, Trust and Safety, Shopping

Google LLC • Sunnyvale, CA

67d • $132,000 - $194,000

About The Position

The Shopping team within Trust and Safety is recruiting enthusiastic, web-savvy individuals to work with technologies in order to keep users safe on Google Shopping. As part of this team, you will develop and manage cross-functional relationships with Engineering, Product and Operations teams in a multifaceted effort to improve the processes for identifying and resolving policy and safety issues. You will be responsible for the execution of projects with various groups of stakeholders. You will be proactive, motivated, organized, responsible, innovative, and grow in a fluid environment. You will understand the user's point of view and will be passionate about using your combined technical and business acumen to protect the users. You will also be responsible to analyze market trends, set forward-looking strategy, and implement scaled solutions to solve user safety issues, to ensure a high-quality user experience across Shopping products.At Google we work hard to earn our users' trust every day. Trust and Safety is Google's team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google's products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

Requirements

• Bachelor's degree or equivalent practical experience.
• 7 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or related fields.

Nice To Haves

• Master's degree or PhD in a relevant field.
• Experience in roles related to business analysis, statistical analysis or Machine Learning.
• Experience in process/project management, with the ability to navigate and influence cross-team stakeholders.
• Excellent communication and people-management skills, with the ability to clearly communicate with multiple cross-regional and cross-functional stakeholders.
• Excellent problem-solving skills with capability to process high amounts of data to drive business strategies and decisions.
• Excellent critical thinking skills with attention to detail in an ever-changing environment.

Responsibilities

• Ideate and manage high impact strategies which increase user safety or improve user experience on Google Shopping and Shopping GenAI products, in partnership with executive stakeholders from Engineering, Product Management, Legal, Policy, Sales and other Trust and Safety teams.
• Perform investigative fraud and abuse analysis, producing actionable insights and recommendations.
• Identify opportunities for new signals, automation, workflow improvements and operational efficiency gains. Subsequently drive solutions to completion.
• Strengthen global partnerships with executive stakeholders across teams and act as a reliable domain expert for them.
• Take part in the regular on-call coverage rotation to resolve sensitive issues and escalations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Web Search Portals, Libraries, Archives, and Other Information Services
• Number of Employees: 5,001-10,000 employees