Associate Principal, Software Engineering - ServiceNow

The Options Clearing Corporation-posted 2 months ago
Full-time • Principal
Hybrid • Chicago, IL
1,001-5,000 employees
Securities, Commodity Contracts, and Other Financial Investments and Related Activities
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The Software Engineer will be a leading contributor on the ServiceNow team to plan, execute, and operate the Enterprise technology platforms we maintain. The ServiceNow team is looking for someone who can pitch in through all phases of the Technology Delivery process. The Software Engineer will collaborate with others through education of platform development best practice. The Software Engineer must have a background in development, system administration and can help others to contribute to platform improvements.

  • Provide technical leadership for planning, designing, installing, testing and implementing solutions.
  • Provide subject matter expertise on the ServiceNow Platform for ITSM/ITOM/ITAM/SecOps/HAM/SAM/IRM.
  • Perform execution of deliverables including but not limited to development, peer reviews, and other administration for the platform.
  • Ensure best practice adherence for core system development, security, tuning and performance.
  • Support data management activities and administrative support to stakeholders.
  • Creates knowledge content activities to enterprise objectives.
  • Facilitates knowledge transfer sessions for administration and self-service. Develop a train the trainer model for support and administration.
  • Overall ownership of solution implementation and working with the team to ensure quality solutions that provide delightful experiences.
  • 5+ years of working experience in IT
  • 5+ years of experience in implementing ServiceNow or similar platforms for ITSM, ITOM, HAM, SAM, SecOps and/or GRC/IRM modules
  • 3+ years of experience with Javascript or other scripting language
  • Experience with RESTful APIs and JSON
  • Ability to write clean, bug-free code that is easy to understand and easily maintainable
  • Strong understanding of CMDB and CSDM 4.0+
  • Experience with Scaled Agile Framework (SAFe), Agile/Scrum, and DevSecOps methodologies
  • Problem-solving skills and solution-oriented attitude.
  • Using analysis and critical thinking skills to determine and assess the needs of the user and then create software to meet the requirements.
  • Providing clear instructions to the project team, clearly explaining how the software works to the customer and being available to answer any questions that may arise using exceptional communication skills.
  • Working well with others on the team using effective interpersonal skills.
  • Being able to efficiently identify and resolve issues that arise during the design, testing and maintenance processes using problem-solving skills.
  • Bachelor's degree in MIS or related field, 8 years of additional related work experience may be substituted for degree.
  • 5-7 years of experience of development and/or system administration.
  • 3+ years of hands-on experience developing and maintaining cloud platform technologies.
  • ServiceNow admin/developer certifications are desired.
  • A highly collaborative and supportive environment developed to encourage work-life balance and employee wellness.
  • A hybrid work environment, up to 2 days per week of remote work
  • Tuition Reimbursement to support your continued education
  • Student Loan Repayment Assistance
  • Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely
  • Generous PTO and Parental leave
  • 401k Employer Match
  • Competitive health benefits including medical, dental and vision
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