Associate Principal, CRM Domain

ZS Associates • Chicago, IL

101d • Remote

About The Position

The Associate Principal, CRM Domain will act as a Subject Matter Expert (SME) in CRM transformation, driving strategic CRM programs within the healthcare sector. The role will focus on Salesforce (SF) and Veeva platforms, leveraging deep industry knowledge to shape CRM strategies, implement best practices, and enable clients to achieve their digital transformation objectives.

Requirements

• Bachelor's or Master's degree in Business, Technology, Healthcare Management, or related field
• MBA preferred
• Extensive experience in CRM transformation within healthcare
• Deep expertise in Salesforce (SF) and/or Veeva platforms (stronger preference for Veeva)
• Strong understanding of healthcare industry dynamics and regulatory considerations
• Proven track record in consulting firms like Accenture, Deloitte, or similar
• Exceptional stakeholder management and leadership skills
• Experience in managing large-scale digital transformation programs
• Ability to drive business development and client acquisition efforts
• Strong problem-solving and analytical skills

Responsibilities

• Lead CRM transformation programs within the healthcare sector
• Advise clients on CRM best practices, strategy, and technology implementation
• Collaborate with C-suite and senior stakeholders to define CRM roadmaps
• Manage cross-functional teams, ensuring seamless delivery of solutions
• Drive business development through client engagements and strategic proposals
• Stay updated on emerging CRM trends, particularly within SF and Veeva ecosystems
• Mentor junior consultants and contribute to knowledge development within ZS

Benefits

• ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development
• Robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member
• Flexible and connected work environment, combining work from home and on-site presence at clients/ZS offices for the majority of the week
• Travel is a requirement at ZS for client-facing ZSers; business needs of your project and client are the priority

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Master's degree