Assoc Mgr,Practice Mgt

CVS Health • North Charleston, SC

1d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Title: Associate Practice Manager Company: Oak Street Health Role Description: The purpose of an Associate Practice Manager at Oak Street Health is to lead and manage operations at a single primary care clinic location in accordance with company values and standards. Associate Practice Managers supervise clinical and non-clinical team members, support operational initiatives, drive their team towards achieving patient satisfaction and clinical outcomes measured via a variety of metrics, and generally ensure the clinic is running smoothly and in a timely manner on a daily basis.

Requirements

• 2 or more years of experience in a supervisory role
• Ability to work flexible hours as needed, with occasional evenings
• Proficient PC skills
• US work authorization

Nice To Haves

• Bachelor's or Master's Degree in a related field
• 5 or more years of experience in a supervisory role within a clinical setting
• Where necessary, fluency in Spanish or other languages spoken by people in the communities we serve
• Experience successfully driving teams towards achievement of metrics
• Experience with Google Suite
• A passion for mentorship and team development
• Ability to drive the culture of your center that is collaborative, patient-centric and oriented toward driving results for our current patients and growing our impact with new patients while making it a Great Place to Work for our teams
• A problem-solving orientation and eagerness to identify process gaps and implement practical solutions
• A flexible and positive attitude, including being comfortable with ambiguity
• A proactive and adaptable working style- able to cover tasks as they arise and regularly make independent decisions regarding competing priorities
• Impeccable judgment and maturity
• A supportive attitude toward our patient population of older adults
• Able to handle confidential information with discretion

Responsibilities

• Staff Management and Development Hire, train, supervise, coach, mentor and manage a multi-disciplinary team of 15+
• Ensure the center is a Great Place to Work and our teams are engaged and thriving; build a culture of engagement and demonstrate the Values and Service Behaviors at all times
• Clinic Operations Ensure clinic operations are running smoothly and safely on a daily basis, including ensuring there is adequate staffing each day, arranging coverage for any call-offs or scheduled PTO and ensuring that all Standard Operating Procedures are followed
• Ensure that we are providing an Unmatched Patient Experience and provide service recovery as needed
• Drive results for patients in Oak Street Health's care model by ensuring that standard meetings, huddles and best practices for preventive care are being followed.
• Support the clinical and service team in achieving a variety of patient experience, clinical outcomes and team member experience metrics
• Lead the implementation of in-clinic operational initiatives, including training the team on new initiatives and workflows
• Ensure our patient scheduling processes are executed efficiently
• Oversee our clinical and community areas, including handling any building-related issues in partnership with our Facilities team; serve as the point of contact for our alarm monitoring company, who may contact you if the alarm is tripped after hours.
• Use Oak Street Health's proprietary software, reporting systems and chosen EMR to monitor completion of a variety of tasks and workflows
• Leadership and Community Engagement Partner with the Center Medical Director and Associate Outreach Manager to lead the center as a triad and make collaborative decisions that support the best interests of the patients and team and drive profitability for the center
• Other duties as assigned

Benefits

• This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
• The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
• Additional details about available benefits are provided during the application process and on Benefits Moments.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager