Associate Practice Manager, Clinical Operations (Urgent Care)

Teladoc Health • Uniondale, NY

1d • $70,000 - $80,000

About The Position

Join the team leading the next evolution of virtual care. At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives. Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens. Summary of Position The Associate Practice Manager for Urgent Care (24/7) Service Line will lead a team of care and practice coordinators to ensure the day-to-day success of a 50 state-licensed telemedicine practice with medical providers located remotely nationwide. The Associate Practice Manager works alongside the practice and clinical dyad leadership teams to ensure efficient team workflows, maintain operational standards, and drive high-quality care coordination to support optimal member experience in our daily care delivery.

Requirements

• 3+ years of clinical operations experience within related industry.
• Demonstrated ability to effectively lead change in a fast-paced growing organization.
• Position relies heavily upon communication; must have excellent oral and written communication skills in order to succeed.
• Ability to function in a fast-paced, high-pressured environment and to be able to meet deadlines under extreme pressure.
• Must be well-organized and a self-motivator.
• Works well with others and is a team player.
• Interacts effectively with staff, employees, managers, and clinicians.
• Computer skills: must be able to generate reports and documents.
• Ability to navigate technical challenges and operate within multiple EHRs, as this person will be the one to help clinicians troubleshoot as needed.
• Standard Monday–Friday workweek with flexibility in scheduling to support work across multiple time zones.
• Bachelor's degree in related field preferred.

Nice To Haves

• Outpatient experience is highly desired.

Responsibilities

• Oversee the operations of the Urgent Care (24/7) service line through:
• Managing daily operational workflows to ensure practice readiness, service-level performance, and achievement of departmental KPIs.
• Ensuring adequate staffing and provider coverage through proactive scheduling management, workforce planning, and gap analysis.
• Serving as the primary point of contact for operational and interdepartmental escalations, including scheduling, onboarding, licensure, technical issues, and real-time problem resolution.
• Leading licensure operations, including oversight of ~9,000 W2 licenses, while driving process improvements to enhance efficiency, compliance, and scalability.
• Supporting multi-region provider onboarding and ensuring ongoing provider readiness, regulatory compliance, and operational continuity.
• Acting as a subject matter expert and trusted operational resource for the 24/7 team and cross-functional internal partners.
• Partnering cross-functionally to ensure providers feel supported in their day-to-day virtual care practice.
• Leading change management efforts for operational processes and communicating updates effectively to staff.
• Identifying, recommending, and executing process and clinical workflow improvement initiatives.
• Representing Teladoc Health professionally in communications with internal and external stakeholders.

Benefits

• In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here Teladoc Health Benefits 2026.
• We follow a Flexible Vacation Policy, intended for rest, relaxation, and personal time.
• You will also receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager