Brokerage Operations – Associate Pod Analyst, Account Transfers

LPL Financial•Fort Mill, SC

1d•$23 - $39

About The Position

The Account Transfers Department facilitates movement of cash and securities into and out of LPL client accounts. As an Associate Account Transfers Pod Analyst, you will play a direct role in helping our advisors execute financial plans for their clients by initiating, reconciling, and researching asset transfer requests. You will also be responsible for helping to shape the process, create efficiencies, and eliminate waste through our best-in-class continuous improvement system. An ideal candidate will have a strong background in brokerage/financial industry, familiarity with ACATs and Non-ACATs, and a strong background in Lean Management System strategies.

Requirements

3 + years experience in the Brokerage Operations, specifically Account Transfers/ACATs/Non-ACATs or Bachelor’s degree in related field
3+ years experience leading teams and being a SME resource for your team, also experience working on internal projects
Ability to analyze information and strong reporting skills.
Effective and proactive communicator with strong written and verbal communication skills in dealing with clients, stakeholders, and different levels of management
Strong ability to multi-task various functions and assignments with competing priorities, changing demands, and tight deadlines
Demonstrates accuracy and thoroughness in performing work assignments
Ability to develop positive working relationships and works well in a team setting

Nice To Haves

Experience in work environments that use lean management principles (LMS) that maximize value to customers and minimize waste
Experience with Brokerage Clearing Platforms; BETA, Broadridge (statement reviews), Dynamics (cases), ATDB (account transfers database), Remit-Pro (review check images)
Identify and assessing trends, being able to resolve issues as well as prevent issues from happening
Service-oriented in working with various groups such as clients, other firms, service team, offshore partners, and various business units within the company
SIE or Series 7 preferred

Responsibilities

Assisting with servicing escalated issues and other complex activities that impact the Advisor experience.
Review and initiation of both paper and electronic asset transfer requests on behalf of our advisors.
Research and reconciliation of outstanding transfer requests to ensure asset delivery and balancing of books and records. This includes reconciliation of mutual fund shares between LPL, the contra party, and SS&C.
Effectively communicate verbal and written pertinent information to Financial Advisors and contra firms on the status of the transfer requests.
Regularly contribute to root cause problem solving sessions to continuously improve the Transfer process.
Perform quality control functions to ensure standard work is taking place.
Share pain points with leadership and business partners to find solutions and pursue process improvements.
Leverage Lean Management/Six Sigma strategies and tools to enhance workflows and unlock additional opportunities to increase scalability
Act as a resource to the department and be able to apply complex knowledge of the overall transfer process for inquiries received from internal and external customers and vendors about the overall transfer process.
Support execution of projects and initiatives that support LPL’s priorities. This includes assisting with requirements, scripts, and UAT testing.