Associate Phlebotomist - Milwaukee, WI

Versiti, Inc.•Milwaukee, WI

23h•Onsite

About The Position

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive. Under the direction of the Donor Services Supervisor, this position supports Donor Specialists, Senior Donor Specialists, and Team Leads by identifying efficient and effective ways to support a positive and quality experience for each donor through quality and safety that promotes donor experience and employee engagement.

Requirements

High School enrollment or active enrollment in general education program required
Ability to assist in problem solving required
Knowledge of standardized work routines and methods, general facts and information and/or the use of simple equipment, machines and materials. Knowledge is usually acquired through training on the job required
Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals required
Basic mathematical aptitude required
Ability to organize work to provide productive work flow required
Flexibility to work independently and with a team required
Strong attention to detail required
Good communication skills, including the ability to provide feedback to peers required
Personal Computer (desktop, laptop, tablet) required
General office equipment (computer, printer, fax, copy machine) required
Outlook email required
HemaConnect to schedule donors for next appointments (Rebooking) required
Title21 to read and sign off on SOP’s (Standard Operating Procedures) required
On-Site software to register donors required

Nice To Haves

1-3 years Experience or participation in club or team activities preferred

Responsibilities

Provides Post Donation Instructions
Perform arm care procedure post donation
Monitors café and observes donors for reactions and assists staff with reactions if needed.
Rebooks donors for future donation appointments
Treats donors with customer service excellence, presenting a positive image by demonstrating VWOS (Versiti Way of Serving) with every interaction
Performs donor registration ensuring required identification is presented and correct donor is selected and entered On-Site software
Recruits and converts donors for automation
Creates a safe environment for donors and staff members
Demonstrates Core Values: Do Right Always, Find a Better Way, Make Results Happen, and Strengthen the Team
Recognizes when the customer is distressed and responds appropriately with tact
Responds to customer inquiries, requests and complaints with a timely and complete response and escalates to leader when appropriate
Maintain work average of 8 – 10 hours a week per scheduled hours around school and extra curricular activities
Pack supplies and equipment for mobile drives
Can be appointed to escort donors (especially at High Schools) to refreshment area and assist with reaction by ensuring donor safety by guiding donor to the floor, reports incident to Team leader or Phlebotomist for donor treatment.
Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification
Understands and performs in accordance with all applicable regulatory and compliance requirements
Complies with all standard operating policies and procedures