PERSONAL BANKER-FAIRFAX CENTRAL

Wells Fargo & Company • Annandale, VA

1d • Onsite

About The Position

Wells Fargo is a leading financial services company committed to driving innovation, empowering communities, and helping customers succeed. They offer a meaningful career with robust benefits, competitive compensation, and programs designed to support work-life balance and well-being. Wells Fargo is recognized as a top financial services employer. This role is for an Associate Personal Banker (SAFE) within the National Branch Network, part of the Consumer, Small & Business Banking division. The position involves direct customer contact and may include offering/negotiating terms and/or taking applications for dwelling secured transactions. As such, it requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations, including meeting Loan Originator (LO) requirements under Regulation Z.

Requirements

• 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations
• Meet the Loan Originator requirements under Regulation Z (LO)
• Ability to work a schedule that may include most Saturdays
• Maintains cash drawer, cash handling and balancing and spends time completing service-related tasks as needed
• SAFE registration at the time of employment
• Meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies
• Meet applicable financial responsibility, character, general financial fitness and criminal background standards (assessed via a current credit report)
• Meet ongoing regulatory requirements including additional screening, if necessary
• Support focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture
• Accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance)
• Effectively follow and adhere to applicable Wells Fargo policies and procedures
• Appropriately fulfill risk and compliance obligations
• Timely and effective escalation and remediation of issues
• Make sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements

Nice To Haves

• Customer service focus with experience handling complex transactions across multiple systems
• Experience proactively engaging with customers through outreach via phone or email
• Ability to educate and connect customer to technology and share the value of mobile banking options
• Ability to help customers succeed financially by offering introductions to additional team members as appropriate
• Experience working with others on a team to meet customer needs
• Experience fostering and developing strong customer relationships
• Ability to build strong relationships with internal partners
• Ability to follow policies, procedures, and regulations
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
• Ability to interact with integrity and professionalism with customers and team members
• Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting
• Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
• Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues
• Support customers and employees in resolving or escalating concerns or complaints

Responsibilities

• Participate in delivery of exceptional customer experience by building relationships through proactive outreach as well as proposing appropriate products, services, and digital solutions to help customers succeed financially
• Assist customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications
• Receive direction from managers and exercise judgement within defined policies and procedures
• Develop understanding of bank products and services to connect to customers' needs
• Interact with customers to demonstrate care and build relationships
• Provide appropriate options for bank products and services to customer
• Refer customers' financial needs to other bankers and partners as needed
• Offer/negotiate terms and/or take an application for a dwelling secured transaction

Benefits

• robust benefits
• competitive compensation
• programs designed to help you find work-life balance and well-being
• rewarded for investing in your community
• celebrated for being your authentic self
• empowered to grow
• Accommodation for applicants with disabilities is available upon request in connection with the recruitment process

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed