Personal Banker Reseda

Wells Fargo Bank•Reseda, CA

1d•Onsite

About The Position

Wells Fargo is seeking an Associate Personal Banker (SAFE) for their National Branch Network within the Consumer Banking and Lending division. This role is centered on delivering an exceptional customer experience by building relationships through proactive outreach and offering appropriate financial products, services, and digital solutions. Key responsibilities include assisting customers with fundamental banking needs such as opening new accounts, processing service requests, and submitting credit applications. The successful candidate will operate under the direction of managers, exercising judgment within established policies and procedures. A core aspect of the role involves developing a strong understanding of bank products and services to effectively meet customer needs, demonstrating care, and providing suitable options. The position also requires referring customers with more complex financial needs to specialized bankers and partners. As a SAFE position, it involves direct customer contact and duties related to dwelling-secured transactions, necessitating strict compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all associated regulations. Ongoing employment is contingent upon meeting these regulatory requirements, including acceptable background investigation results and fulfilling Loan Originator (LO) requirements under Regulation Z.

Requirements

6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations
Meet the Loan Originator requirements under Regulation Z (LO)
Ability to work a schedule that may include most Saturdays
SAFE registration at the time of employment
Meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies, including applicable financial responsibility, character, general financial fitness and criminal background standards

Nice To Haves

Customer service focus with experience handling complex transactions across multiple systems
Experience proactively engaging with customers through outreach via phone or email
Ability to educate and connect customer to technology and share the value of mobile banking options
Ability to help customers succeed financially by offering introductions to additional team members as appropriate
Experience working with others on a team to meet customer needs
Experience fostering and developing strong customer relationships
Ability to build strong relationships with internal partners
Ability to follow policies, procedures, and regulations
Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
Ability to interact with integrity and professionalism with customers and team members
Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting
Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues
Support customers and employees in resolving or escalating concerns or complaints

Responsibilities

Participate in delivery of exceptional customer experience by building relationships through proactive outreach as well as proposing appropriate products, services, and digital solutions to help customers succeed financially
Assist customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications
Receive direction from managers and exercise judgement within defined policies and procedures
Develop understanding of bank products and services to connect to customers' needs
Interact with customers to demonstrate care and build relationships
Provide appropriate options for bank products and services to customer
Refer customers' financial needs to other bankers and partners as needed
Maintain cash drawer, cash handling and balancing
Spend time completing service-related tasks as needed