Associate Payment Specialist

Orlando Utilities Commission (OUC) • Orlando, FL

2d • $21 - $27 • Hybrid

About The Position

OUC - The Reliable One, an industry leader and the second largest municipal utility in Florida committed to serving the community and the environment, is presently seeking a Associate Payment Specialist to join the Financial & Support Services division.
We are looking for an analytical, detail-oriented professional to assist with processing invoices and payments, maintaining documentation, supporting reconciliations, and collaborating with internal teams to resolve financial discrepancies and outstanding balances. In this role, you will be responsible for processing a high volume of payments from multiple sources, applying payments to invoices, validating transactions, and researching discrepancies to ensure accuracy and compliance.
You will collaborate closely with Customer Service, Development Services, and other internal departments to ensure timely and accurate payment processing. We are seeking a team-oriented problem solver who demonstrates strong attention to detail, effective communication skills, and the ability to work collaboratively in a fast-paced environment.
OUC’s mission is to provide exceptional value to our customers and community by delivering sustainable and reliable services and solutions. Click here to learn more about what we do.
Please see below a complete Job description for this position.
Job Purpose:
Assist processing invoices, payments, and payroll, collaborate with other departments, maintain adequate documentation and assist with reconciliation of subsystem, general ledger and bank accounts. Communicate with internal customers to resolve issues, gather information, and resolve outstanding balances.

Requirements

• High School Diploma or GED
• Minimum of three (3) years of work experience in accounting or related field in a mid-size company.
• Advanced education in a directly related field may substitute for required experience on a 1:1 basis
• Working knowledge of all, but not limited to, the following: Basic Accounting principles, regulations, policies and procedures that support the financial services industry
• Financial chart of accounts
• Familiarity with all, but not limited to, the following: Software Applications (i.e. CC&B, Insight, JD Edwards EnterpriseOne (E1), Tungsten)
• Standard filing procedures
• Related industry, organizational and departmental policies, practices, and procedures; legal guidelines, ordinances, and laws
• Excellent data entry skills
• Good communication skills, both verbal and written
• Interact with employees and suppliers in a professional manner
• Work independently and within a team environment
• Proven, solid Excel skills and exposure to automated accounting systems
• Understand and apply governmental accounting practices in maintenance of financial records
• Ability to make arithmetic computations using whole numbers, fractions and decimals, rates, ratios, and percentages
• Ability to use Microsoft Office Suite (Word, Excel, Outlook, etc.) and standard office equipment (telephone, computer, copier, etc.)
• Special training to be completed within six (6) months of hire: EnterpriseOne General Ledger and specified modules ChromeRiver Expense Reporting Purchasing Card System Insight/Access Reporting tools Workflow (Tungsten)

Nice To Haves

• Experience in Accounts Receivable or payment processing, including applying payments, researching discrepancies, or handling transactional financial activities

Responsibilities

• Validate all invoices
• Key wire transfers
• Record and file returned customer checks
• Reverse return funds off customer account
• Prepare automatic withdrawal payments for customers and add bank source
• Void checks
• Handle returned checks, find correct address and resend
• Pull checks for pick-up and occasionally perform payment functions such as Automated Clearing House (ACH) payments, supplier checks, and weekly customer refund checks
• Research and respond to research notes from internal department
• File invoices and statements; sort mail
• Develop and maintain basic accounts payable reports from EnterpriseOne (E1) and Tungsten
• Review payment reports, wires, and bank files for accuracy; identify payment discrepancies and initiate the appropriate corrective action
• Communicate with other departments on outstanding invoices, provide invoice copies upon request
• Perform other duties as assigned

Benefits

• Competitive compensation
• Low-cost medical, dental, and vision benefits and paid life insurance premiums with no probationary period.
• Retirement benefits include a cash balance account with employer matching along with a health reimbursement account
• Paid vacation, holidays, and sick time
• Educational and Professional assistance programs
• Paid Memberships in Professional Associations
• Access to workout facilities at each location
• Paid Conference and Training Opportunities
• Hybrid work schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED