Associate Patient Support Field Strategy and Operations Director

Novo Nordisk • Plainsboro, NJ

56d

About The Position

This position is responsible for managing and leading execution of the Patient Support Field Reimbursement teams across all NNI therapeutic areas. Responsibilities include delivering high-performing teams across designated therapeutic areas that lead to best-in-class field teams and defining capabilities and frameworks for patient support field teams. This role will oversee program operations, compliance, vendor contracts and relationship management. AD will drive collaboration and alignment amongst all cross-functional teams. Responsible for developing execution metrics including SBO's, KPIs, and goals per TA. Partners compliantly with respective home office functions, including Commercial Strategy and Marketing, Insights & Analytics, privacy, compliance and legal.

Requirements

• Bachelor's degree in business or a related field. MBA or equivalent preferred
• 10+ years of progressive patient support / brand management and/or sales/operations experience required
• High level of analytics and insight generation required; ability to navigate FRM/CRM portals and analyze data
• In depth knowledge of patient support programs, and experience collaborating with PSP vendor
• Experience managing vendor contracts and operational onboarding processes for contingent employees
• Agency/Vendor management experience required
• Ability to collaborate on cross-functional teams required
• Anticipates problems and roadblocks to avoid crisis management
• Must have proven track record of developing accurate short- and long-term business plans, results and follow-up
• Must have solid understanding of the pharmaceutical marketplace including legal, medical, regulatory and clinical processes
• Ensures timely execution and follow-up. Meets deadlines
• Intermediate proficiency in Windows, MS Word, PowerPoint and Excel required

Responsibilities

• Management of vendor to include contracting, operational onboarding, training development, development of SBOs/KPIs, execution and oversight
• Partner with Director to implement and execute launch planning strategies, defines and drives NNI FRM field launch readiness, sets direction, goals, priorities and deliverables
• Responsible for POA deliverables, as well as overseeing development and execution of business plans. Align on meeting objectives with cross-functional partners
• Partners with marketing and internal stakeholders to coordinate and ensure appropriate execution and when appropriate, compliant coordination
• Close engagement with MAPA to understand access and reimbursement across the healthcare landscape for each TA and develop strategies for the field teams that drives utilization once treatment decision is made
• Ensures the execution of home office initiatives in support of field processes and technology
• Responsible for ensuring national communications are understood and executed locally
• Design and execute on field reimbursement, training and other initiatives to elevate provider engagement and execution
• Participate in pre-POA and POA meetings as needed
• Foster and inspire a collaborative, inclusive and high-performing team culture
• Utilize analytics and reporting dashboards to identify reimbursement issues with geographies across the US and collaborate closely with leadership from MAPA, sales and PSP to develop strategic solutions and action plans
• Multitask and prioritize across NNI patient support field teams for existing and new therapeutic areas and brands

Benefits

• Employees are also eligible to participate in Company employee benefit programs including medical, dental and vision coverage; life insurance; disability insurance; 401(k) savings plan; flexible spending accounts; employee assistance program; tuition reimbursement program; and voluntary benefits such as group legal, critical illness, identity theft protection, pet insurance and auto/home insurance.
• The Company also offers time off pursuant to its sick time policy, flex-able vacation policy, and parental leave policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Ambulatory Health Care Services
• Number of Employees: 5,001-10,000 employees